首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Is the customer always right? The answer, it seems, depends on which country you are in. Shopping is very much a part of a count
Is the customer always right? The answer, it seems, depends on which country you are in. Shopping is very much a part of a count
admin
2010-12-04
37
问题
Is the customer always right? The answer, it seems, depends on which country you are in. Shopping is very much a part of a country’s culture, and attitudes to shopping and consumers vary from country to country just as much as climate or taste in food. From the air-conditioned American shopping centers to the street market of African towns, the way we shop shows the way we see ourselves and our relationships with other people.
Business competition in Europe has given consumers increased power. This has meant falling prices, plenty of special offers and a re-examination of what customer service really means. People often point to America as an example of excellent customer service. In restaurants in the south of the USA, for example, waiters compliment you on your clothes, ask a-bout your day, compliment you on the wisdom of your order and then return every ten minutes to refill your glass and make sure that everything is to your satisfaction.
Anyone who has waited 30 minutes to be served in a restaurant might well dream of such attention, but do Europeans really want US style service? As a friend of mine once told me, "By the end of the evening I had spent as much time talking to the waiter as to my wife. " It is a question of expectation. Different nationalities expect different types of service.
A Chinese-American friend loves telling people about how her Chinese mother shops for clothes: "First of all she waits until they are on sale, then she bargains until she gets an even better price and then she finds some small fault with the product and demands a further reduction. She never buys anything at the regular price. " Could you imagine trying such tricks in a department store in your country?
Attitudes to service are, of course, affected by employers’ attitudes to their workers. As American sales and service personnel are heavily reliant on commission and tips, they have more motives to provide more service. But is this fair? Do we think it is fair to ask shop assistants to work late evenings, Sundays and 12 hour shifts? It might not be a case of "Is the customer always right?" but a case of "How much service is it fair to expect?"
The remarks of the author’s friend in Paragraph 3 indicate that Europeans______.
选项
A、think highly of the American service
B、find it impossible to accept the American service
C、do not appreciate the American service
D、will gradually accept the American service
答案
C
解析
从文中第三段可看出,欧洲人不欣赏美国式服务,故选C。
转载请注明原文地址:https://kaotiyun.com/show/buHO777K
0
在职攻硕英语联考
相关试题推荐
"Youmustalwaysobeyyourparents.""Oh,Imust,______?"
(浙江大学2010年试题)ThecharacterofEuropeaneducationdemandsthatthestudentdevelop【C1】______andsocialindividuality.TheAm
(中国矿业大学2009年试题)Solvingaproblemcanbebrokenintoseveralsteps.First,theproblemmustbeidentifiedcorrectly.Psychol
(中国矿业大学2010年试题)Morethan600milliongirlsliveinpovertyinthedevelopingworld.Manyofthemare【C1】______inschooland
Manyadvertisersremain______oftheInternetandquestionhowheavilytorelyonit.(中国科学院2013年10月试题)
Drivestraightahead,andthenyouwillseea______totheShanghai-NanjingExpressway.
Mycousinlikeseatingverymuchbutheisn’tvery______aboutthefoodheeats.
Ourape-menforefathershadnoobviousnaturalweaponsinthestruggleforsurvivalintheopen.Theyhadneitherthepowerfult
Thestatesmanwasevidently______thejournalist’squestionsandglaredathimforafewseconds.
Hospitals,hopingtocurbmedicalerror,haveinvestedheavilytoputcomputers,smartphonesandotherdevicesintothehandso
随机试题
市场预测的内容不包括
咳嗽的病机是
一般人眼的模糊阈值是
护士查房时发现患者张某出现呼吸、心搏停止,此时护士应当采取()
关于货币基金面临的风险,以下表述正确的是()。[2015年12月真题]I.货币基金面临挤兑风险;Ⅱ.货币基金面临期限错配风险。
下列各项中应列入利润表“财务费用”项目的是()。
企业收到用于补偿已发生的政策性损失的财政拨款时,借记银行存款科目的同时,贷记的会计科目为()。
导游员带客人购物的基本原则是什么?
强强是幼儿园大班的孩子,无论参加什么活动,他都十分积极主动,精力旺盛。强强平时做事很急,想干什么就立即行动,想要的东西也必须马上得到,否则会坐立不安。强强做事有闯劲,但时常马马虎虎。强强待人大方,热情直率,爱打抱不平。他喜欢别人听从他的支配,否则便大发脾气
“外行看热闹,内行看门道”体现了知觉的()。
最新回复
(
0
)