首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Apologize Effectively 1. Demonstrate your regret Admit you are【T1】______ Don’t【T2】______your actions Makes your apology less【T3】
Apologize Effectively 1. Demonstrate your regret Admit you are【T1】______ Don’t【T2】______your actions Makes your apology less【T3】
admin
2017-05-17
35
问题
Apologize Effectively
1. Demonstrate your regret
Admit you are【T1】______
Don’t【T2】______your actions
Makes your apology less【T3】______
Accuse people of misunderstanding you
2.【T4】______
【T5】______ apologies are meaningful and show your attention
Avoid【T6】______: impossible to address the issue
3. Communication matters
Listen to others and stay【T7】______
If the other party is still upset,
take a【T8】______
redirect the conversation from【T9】______
4. Conclusion
Apologizing isn’t easy, make it【T10】______
【T9】
Apologize Effectively
An apology is an expression of remorse for something you’ve done wrong, and serves as a way to repair a relationship after that wrongdoing. Forgiveness occurs when the person who was hurt is motivated to repair the relationship with the person who inflicted the hurt. An effective apology will communicate three things: regret, responsibility, and communication. Apologizing for a mistake might seem difficult, but it will help you repair and improve your relationships with others.
First of all, you need to demonstrate your regret [1] Admit that you have realized that you were wrong and you are now regretful. [2]Remember always avoid justifying your actions. It’s natural to want to justify your actions when explaining them to another person. [3]However, presenting justifications will often obscure the meaning of an apology, because the other person may perceive the apology as insincere. Justifications may include claims that the person you hurt misunderstood you, such as "you took it the wrong way." They may also include denial of injury, such as "it wasn’t really that bad"
[4]Next accept responsibility. Be as specific as possible when you accept responsibility. [5]Specific apologies are more likely to be meaningful to the other person, because they show that you have paid attention to the situation that hurt him.
[6]Try to avoid overgeneralizing. Saying something like "I’m a terrible person" is not true, and it isn’t attentive to the specific behavior or situation that caused the hurt. Overgeneralizing makes addressing the issue seem impossible; you can’t fix being a "terrible person" as easily as you can fix "not paying attention to someone else’s needs." For example, continue the apology by stating what, specifically, caused the hurt. "I deeply regret hurting your feelings yesterday. I feel terrible about causing you pain. I should never have snapped at you for picking me up late."
Third, communication matters most. Listen to the other person. The other person may want to express their feelings to you. She may still be upset. She may have more questions for you. [7]Do your best to stay calm and open.
If the other person is still upset with you, she/he may react in an unfavorable way. If the person yells or insults you, these negative feelings may prevent forgiveness from occurring. [8]Either take a timeout or try to redirect the conversation to a more productive topic.
[8]To take a timeout express your empathy for the other person and offer them the choice. Try to avoid seeming like you’re blaming the other person. For example, "I clearly hurt you, and it seems like you’re upset right now. Would it be helpful to take a brief timeout? I want to understand where you are coming from, but I want you to feel comfortable."
[9]To redirect the conversation from negativity, try to learn specific behaviors that the other person wishes you had done instead of what you actually did. For example, if the other person says something like "You just never respect me!" you could respond by asking "What would help you feel that respect in the future?" or "What do you hope I would do differently next time?"
Apologizing is never easy, for both parties; thus, [10]try to make it as comfortable and effective as possible. Good luck!
选项
答案
negativity
解析
本题考查细节。录音提到,如果对方情绪依然低落(不适合沟通),可以把话题从消极的情绪中转移出来(redirect the conversation from negativity)。
转载请注明原文地址:https://kaotiyun.com/show/c2DK777K
0
专业英语四级
相关试题推荐
PoliceinIndiahavearrestedaCitibank【D1】______accusedofcheating【D2】______outofmillionsofdollars.ShivrajPuri,32,w
Theproblemofthestandardeducationaltestsiscausedby______.
Honduranauthorities【D1】______totheprotectionofchildrenandadolescentshave【D2】______acampaigntoprotectyoungsterswho
Whatisthewoman’sproblem?
Goodmorning,everyoneandwelcometotheEnglishforAcademicPurposesCenter.I’dliketobeginbybriefly【D1】______theservi
HowtoBuildYourVocabularyEffectivelyVocabularyisthefoundationoflearningalanguage.Withoutit,noneoftheskill
GoodWritingEducatorsinEnglish-speakingcountrieshavedevelopedasetofbasiccharacteristicsofgoodEnglishwriting—u
[A]associated[B]attached[C]conclusion[D]conduct[E]distinguish[F]effect[G]natural[H]partly
A、Hethreatenedthepolice.B、Hetooksomehostages.C、Herobbedabank.D、Helockedhimselfinahouse.D
A、Sheenjoyeditalot.B、Shefreakedout.C、Shepanickedabit.D、Shefeltcalmandrelaxed.C本题考查人物特征。由句(3)可知,女士说她当时确实有点惊慌。因此C
随机试题
在氯苯硝化生产一硝基氯化苯生产车间,收率为92%,选择性为98%,则氯化苯的转化率为()。
简述网上营销渠道设计应注意的问题。
由于小动脉扩张而使流人局部组织或器官中的血量增多的现象,称
辐射对人体危害很大,其中()属电离辐射。
在作业场所中可能接触的电磁辐射包括非电离辐射、电离辐射。下列电磁辐射中,属于电离辐射的是()。
洋务运动是在19世纪60年代初清政府镇压太平天国起义的过程中和第二次鸦片战争结束后兴起的。洋务派主张学习西方武器装备和科学技术,以“自强”“求富”为目标,兴办的洋务事业有()
Thedawnoftheoilagewasfairlyrecent.AlthoughthestuffwasusedtowaterproofboatsintheMiddleEast6,000yearsago,e
下列选项中,哪些是按照文件的物理结构划分的文件分类?()
输入/输出端口有两种编址方法,即I/O端口与存储器单元统一编址和I/O端口单独编址。前一种编址的主要优点是【 】,后一种编址的主要优点是专用I/O指令字节数少,指令执行快和不占用存储空间。
Themostconsistentlyidentifiedteachereffectivenessvariableistimeontask.Thatis,themoretimethatstudentsspendon
最新回复
(
0
)