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Robbie’s Flowers 442 Hyde Lane Anderton, Michigan 48169 Order No.: 111902 Date of order: November 14 Cus
Robbie’s Flowers 442 Hyde Lane Anderton, Michigan 48169 Order No.: 111902 Date of order: November 14 Cus
admin
2012-04-26
17
问题
Robbie’s Flowers
442 Hyde Lane
Anderton, Michigan 48169
Order No.: 111902
Date of order: November 14
Customer: Helen Botham
Delivery address: 11-16 Carter Plaza
Carter Road
Anderton, Michigan
Contact No.: 231-708-7807
Order Details: 10 dozen red roses $220
10 dozen white lilies $380
8 dozen tulips $210
20 dozen daisies $210
Arrangement fee $460
Delivery fee $65
Value-added tax $152.50
$1677.50
Please note that, unless a specific request is made, all deliveries occur the day after the initial order is made. If you require a rush service, and you have not already indicated this preference while placing your order online or over the phone, please contact Robbie’s Flowers immediately at 231-809-8772. For all other inquiries, email robbies@velomail.com.
From:
helen.botham@sunnyevents.com
To:
robbies@velomail.com
Subject: Invoice
Hello,
I placed an online order through the Robbie’s Flowers website early this morning. I received the delivery just a few moments ago. I am always impressed at your speedy service. I know I can rely on Robbie’s Flowers for last-minute jobs, which is great.
However, there was a problem with this particular delivery. You have charged me for an arrangement fee, but all of the flowers came unarranged. This could potentially have been a big problem for me, as I am currently preparing for a big corporate function this evening. Luckily, though, I have a large team of workers here who are able to take care of this task.
I hope that I will be compensated for the cost of arranging the flowers. I also expect that you will investigate this situation to find out why the error occurred. Unless you can reassure me of the quality of your service, I will hesitate to use your services in the future.
Regards,
Helen Botham
What is the purpose of Ms. Botham’s email?
选项
A、To thank a firm for fast delivery
B、To cancel an order
C、To point out an error
D、To ask for a new invoice
答案
C
解析
转载请注明原文地址:https://kaotiyun.com/show/c2ad777K
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