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  3. The status given to waiters in a restaurant varies in different parts of the world. For example, in some places working as a wai

The status given to waiters in a restaurant varies in different parts of the world. For example, in some places working as a wai

admin2019-05-23  60
问题     The status given to waiters in a restaurant varies in different parts of the world. For example, in some places working as a waiter is seen as having low status, like being a servant. In other places, it is viewed as a useful and important role and people who do the job well are respected.
    Eddie Lam has been a waiter for four years and clearly thinks he has a good job. He is proud that he knows how to give good service to guests in the restaurant where he works. "I enjoy learning about people—their likes, dislikes and their moods. I make an effort to show them that I care," he explains. "It takes experience to understand how to make someone happy." Eddie knows that when he talks about his customers, it may sound like he is talking about his friends or his family. "There are actually many similarities in the relationship, although the relationship between waiter and customer may only last a short time," he laughs.
    Eddie believes that waiters have to be very observant. They need to notice quickly when a customer is bothered, for example, if they don’t have a knife, or if they want a glass of water. It is also important for them to recognise when someone is in a hurry or when a couple want to be left undisturbed for a while. And all this should happen without the customers realizing; they just get what they want. He points out that when service is good, the customers are often not aware of it.
    However, if customers receive bad service in a restaurant, they usually react very quickly.
    "I suppose the tips left by customers are part of my financial reward," says Eddie, "but I also get a lot of satisfaction just from seeing customers relaxing and enjoying their meals."
It is implied in the passage that customers are very______.
选项 A、grateful to good service
B、sensitive to bad service
C、difficult to deal with
D、friendly to waiters
答案B
解析 推理判断题。由文章第三段最后一句“However，if customers receive bad service in a restaurant，they usually react very quickly．”可推知，顾客对差服务很敏感。故选B。
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