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  3. CAP Company CAP Company, a family-owned company, is one of the world’s leading manufacturers and providers of compressed (压缩

CAP Company CAP Company, a family-owned company, is one of the world’s leading manufacturers and providers of compressed (压缩

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问题                                                 CAP Company
    CAP Company, a family-owned company, is one of the world’s leading manufacturers and providers of compressed (压缩的) air products and services.
    Established in 1989, CAP Company currently has two manufacturing sites in Germany. The company employs about 7,000 people worldwide. It manufactures all its products in Germany. Its products are highly reliable, energy efficient, cost efficient and easy to maintain, which helps CAP Company to achieve its top priority: to achieve highest customer satisfaction (满意).
    Our service staff starts planning the spare parts supply process together with the product development process. The sales engineers advise customers on the best scale and features of the systems. Even after the system installation (安装), CAP Company believes it is important to maintain close dialogue with the customer. All this supports a continuous improvement process for products and services.
                                                CAP Company
    Business: manufacturing compressed air products and providing services
    Established time: in【R1】________.
    Employees: about 7,000 worldwide
    Product features: reliable,【R2】________cost efficient and easy to maintain
    Top priority: to achieve highest【R3】________.
    Tasks: 1) service staff: starts planning the spare parts supply process together with the【R4】________.
    2) sales engineers: advise customers on the best scale and features of the systems Belief: it is important to maintain【R5】________with the customer
【R3】
选项
答案customer satisfaction
解析
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