2. 外语
  3. September 25 Andrew Johnson 190 Arthur Road Chicago, IL 60010 Dear Mr. Johnson, Please accept my apologies on behalf of Tyco E

September 25 Andrew Johnson 190 Arthur Road Chicago, IL 60010 Dear Mr. Johnson, Please accept my apologies on behalf of Tyco E

admin2014-12-30  29
问题 September 25
Andrew Johnson
190 Arthur Road
Chicago, IL 60010
Dear Mr. Johnson,
Please accept my apologies on behalf of Tyco Electrical Appliance Supplies. For a reason I really don’t understand, your order was not processed in the usual manner, resulting in a delay in the delivery time.
No doubt you are anxious to receive your Electric Space Heater as soon as possible before winter really sets in. We have given your order priority status, and you should receive your purchase tomorrow or the following day.
As a goodwill gesture, I am enclosing in this letter a gift voucher which you can use at any Tyco Store.
Should you experience any further problems, please do not hesitate to contact me personally at 977-0037.
Yours sincerely,

Carol Jackman
Head of Sales
Why was the letter written?
选项 A、To provide a detailed explanation of the shipping procedure
B、To complain about a delivery that has not arrived
C、To respond to a letter received from a customer
D、To apologize for sending the wrong item
答案C
解析 信中向约翰逊解释了订单配送延误的原因，并表示歉意。答案是(C)。
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