首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
A、Electrical appliances. B、Travel agencies. C、Photographic and sound equipment. D、Clothing. A信息明示题。女士问客户投诉最多的是什么,男士回答Electrical
A、Electrical appliances. B、Travel agencies. C、Photographic and sound equipment. D、Clothing. A信息明示题。女士问客户投诉最多的是什么,男士回答Electrical
admin
2018-02-08
34
问题
W: Mr. Hiller. Is the number of complaints increasing or decreasing?
M: There was a slight decrease last year. The highest number of complaints was two years ago when we received 7, 300.
W: Does the reduction mean that the quality of goods and services is improving?
M: I don’ t think so. It’ s probably due to poor economic situation. Most people are simply buying less.
W: Is there any change in the nature of the complaints?
M: Not really. People are still complaining about the same things.
W: What do they complain about most often?
M: Electrical appliances. Last year, we received 1, 809 complaints about them—25 percent of all complaints. Then there are complaints about travel agencies, photographic and sound equipment, and clothing—in that order.
W: What sort of complaints do you get about travel agencies?
M: Oh, they include anything from air tickets to accommodation.
W: Are most of the complaints justified?
M: About 90 percent of the complaints about travel agencies are justified. In other areas, investigation of about 50 percent of the complaints reveals some kind of business illegal practice, but overall about 30 percent of the complaints are due to misunderstandings on the part of the consumer: The rest are too vague to be worth following up.
W: How long does it take you to complete an investigation of a complaint?
M: About two to three weeks for a proper investigation. We really need more staff.
W: Thank you. Mr. Hiller.
M: My pleasure.
Questions 8 to 11 are based on the conversation you have just heard.
8. Why did the number of complaints decrease last year according to the man?
9. What do customers often complain about most?
10. What does the man say about complaints about travel agency?
11. How long does it take the man to complete an investigation of a complaint?
选项
A、Electrical appliances.
B、Travel agencies.
C、Photographic and sound equipment.
D、Clothing.
答案
A
解析
信息明示题。女士问客户投诉最多的是什么,男士回答Electrical appliances,即电器,故选A。在听到most这个词时,应该特别注意,语义突出处常为考点,符合听到什么选什么的原则。
转载请注明原文地址:https://kaotiyun.com/show/cra7777K
0
大学英语四级
相关试题推荐
Youneverseethem,butthey’rewithyoueverytimeyoufly.Theyrecordwhereyouaregoing,howfastyou’retravelingandwhet
A、Ahousewife.B、Anurse.C、Ateacher.D、Astudent.D推理题。根据文章申女士的话wellyouknowhow…withmidtermsandeverything可知她要准备期中考试,因此可以推断
A、Tourism.B、Businessstudies.C、Informationtechnology.D、English.B细节题。男士提到他主修商务。关键词“majorin”意为“主修”。B项正确。
A、At5p.m.B、Tomorrow.C、At5o’clock.D、Inafewminutes.D细节题。题目问的是男士什么时候取回他的手表。对话中女士说下午五点钟可以吗,男士回答说恐怕不行,得明天了,然后女士说,那这样的话我现在就
A、$3.99.B、$5.50.C、$6.99.D、$9.50.A细节题。男士说他的朋友花了$3.99买了一块电池。A项正确。
A、Ifhealwayswearsprotectiveclothing.B、Ifhecanseeeverythingaroundhimclearly.C、Ifheisverycareful.D、Ifhehasa
随机试题
在气缸的进、排气口装设节流阀就组成了双向(双作用)调速回路。()
汉朝尊儒术、兴太平首先产生结果的是在
以下哪项是可引起痴呆的非变性疾病
(2006年)变形杆如图5—6所示,其中在BC段内()。
下列各项中,不能协调所有者与债权人之间矛盾的方式是()。
简述美术教学策略的基本特点。
如下图。点A、B、C是圆O上的点,且AB=4,∠ACB=45°,则圆O的面积等于____________。
河姆渡和半坡居民过着定居生活,最主要的原因是()。
阅读下面的文章,完成下列问题。活着与生活①有位朋友曾经说过一句话,开始听起来并没有在意,后来仔细想想,还有道理,他说,人分两种:一种是活着的人,另一种是生活的人。②活着的人,指的是什么?恐怕仅仅就是指活着吧。有说有笑,有苦有悲,但没有精神
下列叙述中正确的是
最新回复
(
0
)