首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
When difficult people express themselves orally, they generally want at least two things: they’ ve been heard and they’ ve been
When difficult people express themselves orally, they generally want at least two things: they’ ve been heard and they’ ve been
admin
2021-12-30
54
问题
When difficult people express themselves orally, they generally want at least two things: they’ ve been heard and they’ ve been understood. As a good communicator should be a good listener, five steps are advocated toward good listening.
The first step is cooperating. How does a difficult person know that you’ re listening and understanding? In fact, it’ s through the way you look and should while he is talking. You may help him to fully express his thoughts and feelings. You do this by nodding your head in agreement, making certain sounds of understanding.
When the person begins to repeat what’ s been said, it’s a signal of step two: turning back. It means that you repeat back some words he is using, sending a clear signal that you’ re listening carefully and that you think what he is saying is important.
Having heard what he has to say, the next step is clarifying. At this point, you start to gather information about what is being communicated. Ask some open-ended questions, which will allow you to figure out what intention he is hoping to satisfy.
The fourth step is to summarize what you’ ve heard. This allows you to make sure that both you and the difficult person are on the same page. When you do this, two things happen. First, if you’ ve shown that you’ ve making an effort to understand completely. This increases the possibility of gaining cooperation from him.
Having listened carefully, you’ ve now arrived at the point of confirming with the person that he feels that his thoughts have been fully voiced. Ask if he feels understood.
When enough sincere listening, questioning, and remembering are brought together, understanding is usually achieved and a difficult person becomes less difficult and more cooperative.
选项
答案
hearts/minds
解析
从全文内容来看,当你理解了说话人的意思后,他的心思就被你解开了,故答案是hearts/minds。
转载请注明原文地址:https://kaotiyun.com/show/csVK777K
本试题收录于:
D类竞赛(专科)题库大学生英语竞赛(NECCS)分类
0
D类竞赛(专科)
大学生英语竞赛(NECCS)
相关试题推荐
A.acceptB.unquantafiableC.useD.whatE.purchasedF.consumedG.encouraged
A.dietB.regularlyC.healthyD.commonlyE.reducedF.samplesG.containsH.par
A.disgracefulB.imperfectC.holdD.considerationE.approvedF.accordinglyG.naked
PassageFourWhichofthefollowingcanbepresentedasthepictureoftoday’sAmericanfamilies?
Weallseeandhearaboutextraordinarypeoplearoundusandwonderwhywecan’tbemorelikethem.Sometimeswechuckthatnoti
Animalsarelivingcreaturesandmostofusoftenforgetaboutit.Althoughtheycan’tspeakourlanguage,theycanunderstandu
A、Parentsshouldspendmoretimewiththeirchildren.B、Childrenshouldbetakencareofbybothparents.C、Noteveryfamilycou
A、Ithasjustchangedfrom16to18.B、Itusedtobe18butnowbecomes16.C、Ithaschangedfrom18to20.D、Itwillkeeprisin
A、Hiswifeispregnant.B、Hiswifehasbeenbugginghim.C、Hisbicyclewasstolen.D、Hismotorbikehasbrokendown.A由原文可知,男士过去觉
中国是世界上种茶最早、制茶最精、饮茶最多的国家,是茶的故乡。最初,茶只是被作为一种药材而非饮品。【T1】后来,古人逐渐将茶从药材中分离出来成为一种清热的饮料。(定语从句)在那之后,中国的茶文化逐渐形成。【T2】据史料记载,西汉时期已经有
随机试题
深度知觉的产生有哪些线索?
以下可主寒证的脉象有
急性牙髓炎的应急处理最好是
子宫收缩乏力可导致()。
沈某向住建委申请公开一企业向该委提交的某危改项目纳入危改范围的意见和申报材料。该委以信息中有企业联系人联系电话和地址等个人隐私为由拒绝公开,沈某起诉,法院受理。下列哪些说法是正确的?
旧沥青路面再生采用现场热再生工艺的优点有()。
法治的核心是:制约国家权力的滥用、保障公民的自由权利。()
《御园敕令》
Whatimpactcanmobilephoneshaveontheirusers’health?Manyindividualsareconcernedaboutthesupposedilleffectscaused
Anthropologistsusuallystudysimple,unindustrializedsocietiesbecausethenumberof______islimited.
最新回复
(
0
)