首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Dear Customer Service Representative, Hello. I purchased a Microtech Microwave Oven (Model 37) at your shop a few weeks ago. Abo
Dear Customer Service Representative, Hello. I purchased a Microtech Microwave Oven (Model 37) at your shop a few weeks ago. Abo
admin
2011-03-11
113
问题
Dear Customer Service Representative,
Hello. I purchased a Microtech Microwave Oven (Model 37) at your shop a few weeks ago. About a week ago I noticed a hair-line crack in the glass of the door. Yesterday I checked the crack and noticed that it has expanded.
The microwave oven has a full two-year unconditional warranty. There’ s one problem. I don’t remember at the moment where I am keeping the warranty.
I have patronized your store for many years, and have never had any trouble with any products before. The microwave oven is working well, but I’m concerned about the crack. I’ m afraid that electromagnetic waves are leaking through the crack, and that these may be injurious to my daughter’ s health. I haven’t noticed anything unusual yet, but I don’t want to take any chances. She spends a considerable amount of time playing in the kitchen near the microwave oven. I hope you don’t think I’ m exaggerating my concerns. I feel my situation warrants special consideration.
I have unplugged the microwave oven, and have decided not to use it. I don’ t know what caused the glass of the door to crack. I used the microwave oven in accordance with the instructions in the manual. Would it be possible for you to replace the microwave oven? I would appreciate it.
Yours truly,
Nora Peletz
Dear Ms. Peletz,
Hi. Thank you very much for the letter in which you informed me about your predicament. You mentioned in the letter that there is a crack in the glass of the door, and that you have decided not to use the microwave oven. I apologize for the inconvenience. I have already arranged for a replacement to be delivered to your house. When would be a good time for it to be delivered? Our normal delivery hours are Monday through Saturday from 9:00 A.M. to 6:00 P.M. However, we can deliver it whenever it’s convenient for you.
In case you are wondering, you will not have to pay for the replacement. Please accept a complimentary gift in token of our gratitude to you. We appreciate your patronage, and look forward to serving you in the future.
Yours sincerely,
Sasha Pavorotti
Sasha Pavorotti, Manager
What will be done to help Ms. Peletz out of her predicament?
选项
A、She will be given a substitute item.
B、A gift certificate will be sent to her.
C、An inspections will be carried out.
D、The appliance will be repaired.
答案
A
解析
(第二篇文章)Peletz女士要求给她换掉这台有毛病的微波炉,Pavorotti说“正准备给她送一台新微波炉(a replacement)”,因此(A)项Peletz女士将得到一台新微波炉是正确答案。
转载请注明原文地址:https://kaotiyun.com/show/cuid777K
本试题收录于:
托业阅读题库托业(TOEIC)分类
0
托业阅读
托业(TOEIC)
相关试题推荐
We’veallhadtoworkanddothingsthatwedidnotenjoy.Usually,somepeoplewouldtellustobe【C1】______enthusiastic(热情的).
Ihavethreekids—ages7,5,and15months.MyhusbandandIusedtotakecareofthemtogether.Then,aboutamonthafterourth
—Ireallydon’twanttogototonight’smeeting.—Me______.
Mr.Reeceisaninterestingoldman.Mr.Reeceworked【C1】_______afarm.Heandhiswife【C2】_______alotofthingsandthey
In1870srichpeoplebegantospeakofspendingweekendsinthecountryvisitingfriends.Formostpeoplebackthen,however,th
Whatexerciseonthechartistheslowestwaytoburncaloriesatanyweight(体重)?
Costaccountinganalyzesabusiness’scosttohelpmanagers______.
Manufacturershavelearnedthatconsumersplaceahighvalue(150)convenienceanddisposability.Today,manyproducts—suchas
Thebeautyofsceneryinthefallsgavea_______impressiontous.
Arapidlygrowingbeveragecompanyisseekingqualifiedand_____regionalanddistrictsalesmanagerstoworkwithlocaldistribu
随机试题
律师和律师事务所在与司法机关及司法人员接触中,不得采用下列哪些不正当手段与同行进行业务竞争?()
计划的灵动性与因意外事件引起损失的可能性的关系是________。
A.机械性肠梗阻B.阿托品中毒C.青光眼D.重症肌无力E.阵发性室上性心动过速
散光眼产生的主要原因是
肾小球通透性增加时产生的蛋白尿为
DNA的复制过程是一个高度忠实的过程,一系列的措施确保母代将遗传信息准确的传递给子代,除严格的碱基互补原则,DNA聚合酶的校读功能外,机体还会对发生损伤的DNA进行修复,下列不属于DNA的修复的过程是
下列关于税务登记的说法中,错误的有()。
新课程改革用_____________代替了教学大纲。
许某(男,13岁,初二学生)一直梦想能自己开摩托车兜风。某日,许某看见邻居张某新买的摩托车停在小区院内,就产生了试一试的念头。于是许某来到张某家中假装找其儿子玩,趁其家人不注意,将钥匙偷出,并将摩托车推出小区。但许某此前从未开过摩托车,骑上车试了不到一百米
严肃与谨慎相结合政策的总精神就是()。
最新回复
(
0
)