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  3. You booked a two-week holiday to Sydney with Holiday Travel. You are not happy with the holiday—no one met you at the airport, t

You booked a two-week holiday to Sydney with Holiday Travel. You are not happy with the holiday—no one met you at the airport, t

admin2016-08-02  62
问题     You booked a two-week holiday to Sydney with Holiday Travel. You are not happy with the holiday—no one met you at the airport, the hotel was unsatisfactory and so on.
    Write a letter to Holiday Travel. In you letter
    explain why are unsatisfactory with the service
    describe the existing problems
    request some compensation or refund
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答案 Dear Mr. Smith, I am writing to complain about my recent holiday in Sydney which was organised by your company. My wife and I selected the two-week tour starting on 29 December. On arrival at the airport, we did not meet anyone from Holiday travel. We waited for half an hour and then had no choice but to take a taxi. This cost $30. The receipt is enclosed. The hotel was not what I would consider three-star. The room was dirty, the beds were small and uncomfortable, and the hotel refused to provide us with dinner. We had to spend a further $500 on extra meals. Again, I enclose our restaurant receipts. I find it dishonest and unacceptable that your company sold us a tour which in no way resembled the description, and my wife and I expect to be compensated for ail our extra expenses, the receipts which are enclosed total $530. We expect to receive your cheque very soon. Yours sincerely, Fan Yang
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