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  3. To: All Managers and Department Heads Subject: New Communication Training Program Clear, friendly, efficient communicatio

To: All Managers and Department Heads Subject: New Communication Training Program Clear, friendly, efficient communicatio

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问题    To: All Managers and Department Heads
   Subject: New Communication Training Program
   Clear, friendly, efficient communication skills are essential for building relationships with your customers. You can use it for the benefit of your business. A new online training program is available on the LearnWell website. It will help Company employees create "customer-friendly" communication.
   Please visit the website for a memo from the organizer. The memo provides a general view of this customer-friendly communication training program. It also explains how employees can register for the online training. Please forward this e-mail to your employees and encourage them to sign up for training at their leisure time as soon as possible.
   Thank you for your support as we work to improve your employees’ customer communication in their business activities.
                              MEMO
   To: All Managers and Department Heads
   Subject: New【R1】______for employees
   Training Program:
   1. Type of training: a new【R2】______training program on the LearnWell website
   2. Skills to train: clear. 【R3】______and efficient communication
   3. Purpose of training: to help the employees to create【R4】______communication
     Way of Registration: visit【R5】______for a memo from the organizer
【R4】
选项
答案customer-friendly
解析 通过线索词help the employees to create和communication定位到第一段最后一句。定位句提到，该项培训计划将帮助公司员工建立起“客户友好型”交流方式。通过比较题干和原文可以看出，空格处应该填入customer-friendly。
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