首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
(1)When outsourcing company Keane Inc. hired Jyoti Taneja 10 months ago to work in its Gurgaon, India, offices, her parents were
(1)When outsourcing company Keane Inc. hired Jyoti Taneja 10 months ago to work in its Gurgaon, India, offices, her parents were
admin
2021-08-05
70
问题
(1)When outsourcing company Keane Inc. hired Jyoti Taneja 10 months ago to work in its Gurgaon, India, offices, her parents were worried. The 22-year-old Ms. Taneja would be taking calls from American customers of U.S. health-insurance companies, finishing her shift at 2:30 a.m.
(2)Hoping to reassure their young hire’s parents about her safety, her supervisors at Keane paid several visits to Ms. Taneja’s family home in nearby New Delhi.
(3)They outlined the security measures Keane takes to protect employees, such as providing a shuttle service to and from work, and having security escorts accompany young women who are riding home alone. "All of that adds to my mom and dad’s confidence," Ms. Taneja says.
(4)Facing a shortage of workers, India’s outsourcing specialists are pulling out the stops. In a culture where twenty-somethings often live with their parents and seek their blessing on major life decisions, family outreach has become a critical recruiting and retention tool, along with offering more-flexible work hours, higher salaries and continuing education.
(5)Such efforts "create a bond, not just between the employees and the organization, but also with the families, and is key to our retention strategy," said Ritu Anand, a human-resources executive at Tata Consultancy Services Ltd., one of India’s largest technology and outsourcing companies, in an email.
(6)India’s technology-services and outsourcing industry generated $33 billion in revenue last year and is expected to continue growing at a fast clip, as U.S. and European companies increasingly farm out customer service and software development, as well as such functions as billing, payroll, benefits administration and insurance-claims review.
(7)That growth has led to stiff competition for labor. Outsourcing firms are constantly trying to recruit new college graduates and lure young talent away from one another. Employee turnover rates have jumped, with half of the employees at Indian customer-service operations changing jobs annually.
(8)Like many other young call-center workers, Ms. Taneja has fielded several calls from headhunters offering her a salary increase. But having settled in at Keane and won over her parents, she isn’t moving. "I do get plenty of calls, but I’m not interested," she says. "I don’t want to start all over."
(9)Keane, which is based in San Ramon, California, and operates in 10 countries, goes to great lengths to win parents’ confidence. The company, which employs 14,000 people world-wide and has $1 billion in annual revenue, invites parents to attend orientation sessions for the 200 to 300 new hires in India that start every few weeks.
(10)Because Keane isn’t a household name, some parents worry that working there mightn’t enhance their child’s marriage prospects, a key consideration in India, or are concerned about money. "They’ll ask, ’how much will my son get?’" says Sudip Mandal, Keane’s head of recruitment in India.
(11)Other parents want to make sure that transportation to and from work is safe, especially for young women. Those anxieties were reinforced last fall by the rape and murder of a 22-year-old outsourcing employee of Wipro Technologies Ltd. on her way to the office for a night shift.
(12)Keane’s Mr. Mandal assures parents that Keane conducts rigorous background checks on local drivers before hiring them, and checks them daily to make sure they are alert and aren’t under the influence of alcohol.
(13)Like much of the industry, Genpact Ltd., a spinoff of General Electric Co. that has more than 34,000 employees in India, holds periodic "Family Days" for employees to allow parents and other relatives to see what they do.
(14)At a Genpact Family Day late last year, executives gave a presentation about the company’s business to 75 or so workers and family members. Then family members watched a talent show featuring their young relatives singing and dancing. Next came a comic skit about what life might be like if Americans were the call-center workers and Indians were the customers on the line complaining about poor service.
(15)Amarjit Vohra says she was initially opposed to her 24-year-old daughter Pawanpreet working at Genpact, mainly because of late-night safety concerns. But she says Family Day put her at ease. "I got to see the workplace from the inside," the elder Ms. Vohra says.
(16)Tim Huiting, vice president of human resources at Convergys Corp., a Cincinnati-based outsourcing firm with 12,000 employees in India that handles customer service and billing for clients such as Dupont Co., Whirlpool Corp. and AT&T Inc., says, "People here now look at(outsourcing)opportunities as one of the most attractive career options for their children."
A 23-year-old Indian woman will most probably take the job that _____.
选项
A、is equipped with security measures
B、guarantees a high salary
C、offers continuing education
D、is recommended by her family
答案
D
解析
第4段第2句提到,印度20几岁的年轻人往往在重大的人生选择上征求父母的意见,由此可推断,D正确。B、C在第4段末句并列出现,通常并列出现的选项不为答案,故可同时排除;A中的securitymeasures出现在第3段首句,它是Keane向员工家人阐述的内容,与题意不符。
转载请注明原文地址:https://kaotiyun.com/show/dWIK777K
0
专业英语八级
相关试题推荐
Atnotimesmokingpermittedinthemeetingroom,becauseitwilldoharmtobothsmokersandnon-smokers.
WithateamoftheresearchersatTokyoNationalUniversity,hesetaboutmeasuringbrainvolumesofathousandpeopleofdiffer
Ineveryeconomicsystem,entrepreneursandmanagersbringtogethernaturalresources,labor,andtechnologytoproduceanddi
Thoseofusinvolvedintheinternationalizationofhighereducationrelyonaseriesofassumptionsthatareoftennotsupport
WhydosomanyAmericansdistrustwhattheyreadintheirnewspapers?TheAmericanSocietyofNewspaperEditorsistryingtoa
BillGatesmaybeoneofthesmartestguysinthecountry,butevenhe’sannoyedathavingtorememberasortofpersonalpass
BillGatesmaybeoneofthesmartestguysinthecountry,butevenhe’sannoyedathavingtorememberasortofpersonalpass
Miserymaylovecompany,butthiswasridiculous.MorethanamillionIBMstockholderslastweektookanightmarerideonasto
(1)Manythoughtfulparentswanttoshieldtheirchildrenfromfeelingsofguiltorshameinmuchthesamewaythattheywantto
随机试题
(2011年04月)市场营销者
药品检验工作的基本程序为
A.清蛋白B.α1球蛋白C.α2球蛋白D.γ球蛋白E.β球蛋白肝脏合成最多的蛋白质是
根据我国金融法律制度的规定,下列各项中,可以办理存款人工资、奖金等现金支取的存款账户是()。
反向市场牛市套利的市场特征有( )。
在斯金纳看来,人们之所以会反复做出错误和不当的行为,主要是因为
某电路中有S、T、W、X、Y、Z六个开关。使用这些开关必须满足以下条件:①如果W接通,则X也要接通;②只有断开S,才能断开T;③T和X不能同时接通,也不能同时断开;④如果Y和Z同时接通,则W也必须接通。如果现在同时接通S和Z,则以下哪项一定为真?
调制解调器(Modem)按其调制方式可分为3类,它们是______。1、内置式调制解调器2、外置式调制解调器3、基带调制解调器4、音频调制解调器5、无线调制解调器6、高速调制解调器7、低速调制解调器
在考生文件夹下打开:Excel.xlsx文件。选取“产品型号”列(A2:A12)和“所占比例”列(E2:E12)数据区域的内容建立“分离型三维饼图”,图表标题为“销售情况统计图”,图例位于底部;将图插入到表A15:E30单元格区域,将工作表命名为“销售
你______?
最新回复
(
0
)