2. 外语
  3. Read the letter form a customer, Ding. Dear Sir, We have received the recorders. But we found that one recorder was damaged. It

Read the letter form a customer, Ding. Dear Sir, We have received the recorders. But we found that one recorder was damaged. It

admin2014-03-13  67
问题 Read the letter form a customer, Ding.
Dear Sir,
We have received the recorders. But we found that one recorder was damaged. It was broken on the way to our company .
We would be grateful if you could replace the machine.
Yours faithfully,
Ding Forest
Write a reply to Ding:
apologizing to the customer.
explaining the reason of the mistake.
saying how the problem is being solved.
Write 60-80 words on your Answer Sheet.
Dear Mr. Forest,
选项
答案Dear Mr. Forest, I am writing to apologize for our damaged products. Our recorders and by nature, fragile, and we regret that we did not put enough padding around the recorders. We have decided to replace the machine for you within 4 days. Your new recorder will be shipped by air you. We hope you are satisfied with our services. You can contact me any time with queries. Yours sincerely, Tim
解析 本文是对商务信件的考查，内容要求是对一位顾客关于录音机损坏的来信进行回复。内容方面，要包括因为产品的某些问题向顾客道歉，解释出现问题的原因，告知顾客问题处理的办法。文章的格式要按照商务信件的要求，因属于道歉信，所以语气要礼貌，有力有据，措辞要合理，得体。
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