首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
● Read the memo below from the senior Regional Manager (Europe), Mile Mosby. ● Complete the record card. ● Write a word, phrase
● Read the memo below from the senior Regional Manager (Europe), Mile Mosby. ● Complete the record card. ● Write a word, phrase
admin
2013-01-10
59
问题
● Read the memo below from the senior Regional Manager (Europe), Mile Mosby.
● Complete the record card.
● Write a word, phrase (in CAPITAL LETTERS) or a number o lines 41-45 on your Answer Sheet.
B&Z
From the Desk of Mile Mosby
The final thing is a complaint I got when I was in the Zurich branch on 3rd of this month. I know it was important because the woman actually complained to me directly on the day it happened. I was in the of rice and she found out somehow where I was and insisted on speaking to me personally. Apparently she’d come into the Feldstrasse office to talk to Bertha Nelson—she was our Marketing Consultant there—but was treated very impolitely. So the woman, Tina Williams, found me, told me what had happened and asked me to deal with it. Nelson had insulted her and virtually told her to take her business elsewhere.
I dealt with it because I was on the spot. I told Nelson to come and see me at 2:30 in the manager’s office. I was still waiting at 3:00. She eventually turned up and offered no apology. She seemed quite proud of being impolite to the customer and me and then fell over. I could smell alcohol and she happily told me that she’d two bottles of wine at lunch time. So, the fact that she was drunk during working hours was the final straw. I had no alternative but to sack her then and there. I asked the local manager to send our apologies to Ms Williams and to send her a 500 SFr gift token. I hope that is the end of the matter and it should convince them not to employ any more ex-geography teachers in Zurich.
Milo Mosby
Complaint Record
Date complaint received: (41) ______
Complaint addressed to whom: (42) ______
Branch: (43) ______
Position: (44) ______
Date of action complained about: (45) ______
Place of action complained of Feldstrasse office
选项
答案
June 3.
解析
转载请注明原文地址:https://kaotiyun.com/show/e5bO777K
本试题收录于:
BEC初级阅读题库BEC商务英语分类
0
BEC初级阅读
BEC商务英语
相关试题推荐
Lookatthestatementsandthecompanynewsreportsbelow.Whichnewsreports(A,B,CorD)doeseachstatement1—7referto?Fo
Readtheadviceaboutcooperation.Choosethebestwordtofilleachgap,fromA,B,CorDontheoppositepage.Foreachquest
ReadthearticlebelowaboutAuctionsales.Choosethebestsentencetofilleachofthegaps.Foreachblank8—12markonelett
Lookatthesentencesbelowandthefollowingintroductionaboutthetypesofownership.Whichtypeofownershipdoeseachsente
Readthisreportaboutthelimitedcompany.Inmostofthelines34—35thereisoneextraword.Itiseithergrammaticallyincor
Lookatthestatementsandthecompanynewsreportsbelow.Whichnewsreport(A,B,CorD)doeseachstatement1—7referto?Fo
Readthearticlebelowaboutmarketingmanagement.Forquestions18—20,markoneletter(A,B,C,D)onyouranswersheetforthe
Readthearticlebelowabouteducationalbackgroundofsuccessfulmanagers.Choosethebestwordtofilleachgap,fromA,B,C
TheRoleofPriceWhatisprice?Priceisoftensaidtobetheamountofmoneypeoplemusthavetogetsomething(19).Tha
Readthearticlebelowaboutthewaystoimproveemployees’motivation.ChoosethebestwordtofilleachgapfromA,B,Cor
随机试题
下列关于企业以现金结算的股份支付形成的负债的会计处理中.正确的有()。(2012年)
在对扁桃体切除术可能引起何杰金氏病的研究中发现:事先做过扁桃体切除者发生何杰金氏病的相对危险度为2.9,据此可以认为
生存率的标准误
测量仪器的规定计量特性不受损也不降低,其后仍可在额定工作条件下运行而能承受的极端条件,这样的条件称为____________。
下列关于发票使用的说法正确的是()。
如图中反映的均为年末数据,则“十一五”(2006—2010年)期间平均每年本科及以上学历科技人力资源增加约多少万人?()
甲有祖传珍贵字画一幅,乙、丙均欲购买。甲先与乙达成协议,以5万元的价格出售,双方约定次日交付货物。丙知晓后,当晚即携款至甲处,欲以6万元价格购买。甲欣然应允,并立即交货付款。次日,乙要求甲交付字画不得而发生纠纷。问:字画归谁所有?为什么?
Theauthortriestoconvinceusthat______.Accordingtothepassage,whichofthefollowingistrue’?
下列叙述中正确的是
A、Becauseofthestressfactors.B、Becauseoftheleisureactivities.C、BecauseoftheTVwatching.D、BecauseofthegeneralAme
最新回复
(
0
)