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  3. You have received a letter of complaint for an electronic dictionary from Mr. Williams. Write a letter to him to 1) express your

You have received a letter of complaint for an electronic dictionary from Mr. Williams. Write a letter to him to 1) express your

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问题 You have received a letter of complaint for an electronic dictionary from Mr. Williams. Write a letter to him to
1) express your pity on hearing his complaint,
2) state three ways to solve his problem, and
3) ask him to make a choice on the enclosed postcard.
You should write about 100 words on ANSWER SHEET 2. Do not sign your own name at the end of the letter. Use "Li Ming" instead. You do not need to write the address. (10 points)
选项
答案 A Responding Letter to Complaint Jan. 19th, 2013 Dear Mr. Williams, We are disturbed to learn that the electronic dictionary you recently bought from us did not work well. We want our customers to be satisfied and that is why we have a policy of guaranteed satisfaction. There are three ways we can handle this situation: (1) we can replace the dictionary; (2) we can give you a full refund; or (3 ) you can apply the amount to any other merchandise in our store. Please indicate your preference on the enclosed postcard and also write in the date when we can pick up the unsatisfactory dictionary. Pickups are made in the mornings. We value your business and friendship. Yours very truly, Li Ming Manager of Sales Department (122 words)
解析 在第二段中，本文具体交代了解决投诉的三种方法，这种详细交代解决投诉方法的写作手法是回复投诉信的一个重要环节。
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