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  3. When a consumer finds that his purchase has a fault in it, the first thing he should do is to______. The most effective complai

When a consumer finds that his purchase has a fault in it, the first thing he should do is to______. The most effective complai

admin2007-10-09  69
问题 When a consumer finds that his purchase has a fault in it, the first thing he should do is to______.
The most effective complaint can be made by______.
选项 A、showing the faulty item to the manufacturer
B、explaining exactly what is wrong with the item
C、saying firmly that the item is of poor quality
D、asking politely to change the item
答案B
解析 细节题。第四段第一句“Complaining is usually most effective when it is done politely but firmly and especially when the consumer can show what is wrong with the item he has bought”说明了有效投诉就是有礼貌地、坚定地说出自己所购买商品的毛病。根据题意，B为正确答案。
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