首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
A、They want to demonstrate their commitment. B、They think all the customers love this idea. C、They want to follow other stores.
A、They want to demonstrate their commitment. B、They think all the customers love this idea. C、They want to follow other stores.
admin
2021-07-23
45
问题
Here is a question for you. The customer is always right. Right?
Well, there was a time not so long ago when many businesses believed it, or at least claimed to believe it. The slogan is associated with the defunct Chicago-based department store Marshall Field’s, but many mid-20th century corporations embraced it, on the surface.
It’s also been used—and abused—by customers and businesses the world over. (20)Businesses invoke it to demonstrate their commitment to customer service, even when they don’t mean it: customers leverage it to get their way, even when they don’t deserve it. Is the customer always right? Here are some situations when they answer "yes":
First, when it costs nothing to let you have your way. Often, good service costs a company absolutely nothing. It’s a smile, a "thank you"—and when something goes wrong, an "I’m sorry. " A genuine apology is totally free and can go a long way towards making up for a bad customer experience. When an argument is easily resolved with an apology (even when the customer is wrong) then why can’t the customer be right?
Second, when the law is on your side. Companies often confuse their own policy for the law, and vice versa. For example: The law says that if a company doesn’t provide the service you paid for, it’s in breach of contract. That supersedes any company policy regarding refunds or replacements. (21) You don’t have to be a lawyer to know that if you didn’t get what you paid for, you deserve a full refund.
Third, when a company is obviously negligent. If the widget you bought breaks down or a company’s product falls woefully short of its promises, there’s no argument. You’re right, and you’re owed a refund or replacement. Again, companies hide behind contractual fine print, saying it’s not their "policy" to let you return the product, or they charge you a confiscatory "restocking" fee. But that assumes their product was what it was supposed to be.
Fourth, when a company can’t afford to lose your business. Right or wrong, if you’re the customer and you threaten to take your business elsewhere, it doesn’t matter—you are right. But only if the company has determined that you’re not worth losing. (22)Unfortunately, many companies fail to make that determination and let you take your business to a competitor, which may be just as well.
Questions 20 to 22 are based on the recording you have just heard.
20. Why do businesses invoke the slogan "the customer is always right"?
21. What can we do if we don’t get what we paid for?
22. What would most companies do if you threaten to take your business elsewhere?
选项
A、They want to demonstrate their commitment.
B、They think all the customers love this idea.
C、They want to follow other stores.
D、They pretend to be considerate.
答案
A
解析
转载请注明原文地址:https://kaotiyun.com/show/eeJ7777K
0
大学英语六级
相关试题推荐
A、Theyattendahouse-sitter’sparty.B、Theycheckahouse-sitter’sreferences.C、Theyinterviewahouse-sitter’sfriends.D、
A、Theyserveasanimportantenergysource.B、Theyprovidematerialfordailylife.C、Theyproduceoxygensowecanbreathe.D、T
A、Carownerswillbeencouragedtoshowofftheirwealth.B、Thegapbetweentherichandthepoorwillbebridged.C、Pollutiona
A、Theyrealizedsomecompaniesexploitedthemovement.B、Theydidn’tknowwhattodo.C、Theydidn’trealizesomecompaniesmade
A、ItisthebiggestAmericanonlinegrocer.B、Itcanmakeaprofitfromitsonlineoperation.C、ItscustomersaremainlyfromMa
Teachersneedtobeawareoftheemotional,intellectual,andphysicalchangesthatyoungadultsexperience.Andtheyalsoneed
A、It’sboring.B、It’snotwell-paid.C、Itrequirestravelingalot.D、It’stiring.D
A)Reduce,reuse,andrecycle.RecyclinghasbecomeapartofAmericanlife.Italsoisanimportantpartofthewaste-processin
Nearlytwo-thirdsofbusinessesintheUKwantto【C1】______staffwithforeignlanguageskills.Frenchisstillthemosthighlyp
A、JLMotorsisacompanywiththebusinessofbicyclesales.B、TheIndianrupeehasbeensteadyontheforeignexchangemarket.
随机试题
Turnonthetelevisionoropenamagazineandyou______advertisementsshowinghappy,balancedfamilies.
男,35岁,右下肢静脉曲张8年,近几年出现足靴区轻度肿胀、皮肤脱屑、瘙痒、色素沉着、皮炎、湿疹等营养性改变,这一系列症状说明病变发展到
王某从某字画店买得一幅油画作品时原稿,上面没有署名。王某觉得这幅油画某个地方美中不足,又不知到底问题在哪里,于是王某授权在某美术学院任教的秦某对画进行修改。经秦某稍作修改后,王某觉得这幅画已基本上无可挑剔,算得上是画中的精品了。王某遂将这幅油画拿到某书画展
我国金融机构体系的经营主体是()。
市销率估值模型的特点包括()。
《旅行社业务经营许可证》分为()。
感觉适应
中国的邻邦日本,正在遭受“人口少子化”的困境。1999年,日本的总和生育率下降到1.57,被称为“1.57”危机。2006年,这一数字下降到1.04。日本媒体惊呼“少子化已达危害国家兴衰地步”。与此同时,在人口众多的中国,少子化问题也日渐浮现。根据2010
下列关于数罪并罚的表述中,正确的是()。(2010年单选8)
InAmericatherearenonoblesormenofletters,andthecommonfolkmistrustthewealthy.Consequently,【C1】______formthehig
最新回复
(
0
)