A、His touch on the woman’s sprained ankle got her hurt. B、He was not gentle enough to the woman. C、He said something impolite to

M: What do you do when you get the pain?
W: Well, there isn’ t much I can do. I just have to put up with it.
M: And does anything in particular seem to bring the pain on or make it worse?
W: Well, I find going upstairs difficult. Also, when I have to cough or take a deep breath. It’s terrible, like a knife stabbing me.
Q: According to the woman, which of the following makes her pain worse?

M: Come in, Miss Miller and sit down. What’s the matter?
W: Doctor, I sprained my ankle getting off the bus yesterday and now I find it very difficult to walk.
M: Let me see. Can you move your ankle? Move it up and down. I want to check if you have torn ligaments.
W: Oh, Doctor, That’s sore.
M: I’m sorry. I’ll be more gentle. Miss Miller, there’s swelling and tenderness over the outside of the ankle. I think you’ re right, you’ve sprained your ankle. I recommend that you wear this.
Q: Why did the man say "sorry"?