2. 考研
  3. Not too long ago, a guest checking out of our Polynesian Village resort at Walt Disney World was asked how she enjoyed her visit

Not too long ago, a guest checking out of our Polynesian Village resort at Walt Disney World was asked how she enjoyed her visit

admin2010-01-13  91
问题    Not too long ago, a guest checking out of our Polynesian Village resort at Walt Disney World was asked how she enjoyed her visit. She 【C1】______ the front-desk clerk she had had a wonderful vacation, but was heartbroken about losing several rolls of Kodacolor film she had not yet 【C2】______ She was particularly upset over the loss of the 【C3】______ she had shot at our Polynesian Luau, as this was a memory she especially treasured.
   Now, please 【C4】______ that we have no written service standards covering lost luau snapshots. 【C5】______ ,the hostess at the front desk understood Disney’s philosophy of caring for our guests. She asked the 【C6】______ to leave her a couple of rolls of fresh 【C7】______ ,promising she would take care of the 【C8】______ .
   Two weeks 【C9】______ , this guest received a package at her home. In 【C10】______ were photos of the entire cast of our luau show, personally autographed by each performer. There were also 【C11】______ of the parade and fireworks in the theme park, 【C12】______ by the front-desk 【C13】______ on her own time,after work. I happen to 【C14】______ this story because this guest wrote us a letter. She said that never in her life had she received such compassionate 【C15】______ from any business establishment. Heroic service does not come from policy manuals. It comes from people who care—and from a culture that encourages and models that attitude.
   told          pictures          developed         understand          Fortunately
   woman       film              rest               later                it
   hostess      know            service            photos              taken
【C15】______
选项
答案service
解析 She said that never in her life had she received such compassionate (service)from any business establishment．是那位女顾客表示感谢说的话。意思是：“她说她从未见到过任何商业机构做出过如此热情的服务。”
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