首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
A、State your problem to the head waiter. B、Demand a discount on the dishes ordered. C、Ask to see the manager politely but firmly
A、State your problem to the head waiter. B、Demand a discount on the dishes ordered. C、Ask to see the manager politely but firmly
admin
2017-10-31
13
问题
The way to complain is to act business-like and important. If your complaint is immediate, [20] suppose you got the wrong order at a restaurant, make a polite but firm request to see the manager. When the manager comes, ask his or her name. And then state your problem and what you expect to have done about it. Be polite! Shouting or acting rude will get you nowhere. But also be firm in making your complaint. Besides, act important. This doesn’t mean to put on airs and say "do you know who I am?" What it means is that people are often treated the way they expect to be treated. If you act like someone who expects a fair request to be granted, chances are it will be granted. The worst way to complain is over the telephone. You are speaking to a voice coming from someone you cannot see.
[21]So you can’t tell how the person on the line is reacting. It is easy for that person to give you the run-around. Complaining in person or by letter is generally more effective. If your complaint doesn’t require an immediate response, it often helps to complain by letter. If you have an appliance that doesn’t work, send a letter to the store that sold it. [22]Be business-like and stick to the point. Don’t spend a paragraph on how your uncle Joe tried to fix the problem and couldn’t.
20. What does the speaker suggest you do when you are not served properly at a restaurant?
21. Why does the speaker say the worst way to complain is over the telephone?
22. What should you do if you make a complaint by letter?
选项
A、State your problem to the head waiter.
B、Demand a discount on the dishes ordered.
C、Ask to see the manager politely but firmly.
D、Ask the name of the person waiting on you.
答案
C
解析
短文开头处说,如果在饭店里侍应生上错了菜,就要坚决并礼貌地要求见经理。所以答案为C。应抓住关键词polite,firm和manager,选项只不过将两个形容词换成了副词。A中的head waiter、B中的discount原文中均未提及;D中的ask the name虽在文中提到,但上下文指的是问经理的姓名,而非侍应生的姓名。
转载请注明原文地址:https://kaotiyun.com/show/f6a7777K
0
大学英语四级
相关试题推荐
中国经济正处在转型的关键阶段。中国已经不能继续沿用高消耗、高投入的旧模式,而必须加大力度调整经济结构和转变经济增长方式。我国将继续推进行政管理(administrativemanagement)、金融部门和物价的改革。服务业将愈发成为我国经济中的重要支柱
Coca-Colahasalwaysbeenmorefocusedonitseconomicbottomlinethanonglobalwarming,butwhenthecompanylostaprofitabl
AreBadEconomicTimesGoodforHealth?A)Mostpeopleareworriedaboutthehealthoftheeconomy.Butdoestheeconomyalsoaff
Girlsthinktheyarecleverer,moresuccessfulandharderworkingthanboysfromasyoungasfour,astudyhasfound.Boyscome
Today’slectureisonthesubjectofPronunciationAchievementFactors.Asanintroductionweshouldaskourselvesthreeque
Whenitcomestousingtechnologytopromoteeducation,theprevailingwisdomhasbeenthatmoreisbetter.Overthepastdecade
HowsciencegoeswrongScientificresearchhaschangedtheworld.Nowitneedstochangeitself.A)Asimpleideaunderli
Howdoesfoodaffectmoodandmind?Theanswermaylieinthechemistryofthebrainandnervoussystem.Moleculescalledneurot
A、Innewsweeklies.B、Inalocaleveningpaper.C、Innewspapers’Sundayeditions.D、InoverseaseditionsofU.S.magazines.C题目问
Forthousandsofyears,peoplethoughtofglassassomethingbeautifultolookat.Onlyrecentlyhavetheycometothinkofita
随机试题
关于注册商标的转让,下列表述中不正确的是()
单位和个人都可以采用的结算方式有()。
银行或者其他金融机构的工作人员吸收客户资金不入账,数额巨大或者造成重大损失的,()。[2012年11月真题]
投资者为了保证本金安全,可以投资以下()理财产品。
金融安全网的构建包括()。
2×17年6月10日,甲公司出售所持有子公司(乙公司)全部80%股权,所得价款为4000万元。甲公司所持有乙公司80%股权系2×14年6月30日从其母公司(A公司)购入,实际支付价款2300万元,合并日取得乙公司所有者权益在最终控制方(A公司)合并财务报表
在某新建小区,有不少年轻妈妈经常带着孩子在小区花园里游玩,她们彼此交流一些育儿的经验与困惑。社区工作者小林组织她们成立了“育儿互助组”,并策划了以“育儿经验交流”为主题的系列小组活动,妈妈们的关系逐渐密切,小林则慢慢处于小组的“边缘化”位置。随着加入小组的
京剧作为我国著名剧种,它和中医、国画并称为中国三大国粹。下列关于京剧的表述正确的是()。
hardnews
Astheproverbsays:Hethatshutsloveout,asaresult,shallbeshutoutfromlove.
最新回复
(
0
)