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  3. Most of us have perfectly good ears. So why, then, are we such perfectly awful listeners-listening on the average at a 25% le

Most of us have perfectly good ears. So why, then, are we such perfectly awful listeners-listening on the average at a 25% le

admin2011-03-01  9
问题    Most of us have perfectly good ears.
   So why, then, are we such perfectly awful listeners-listening on the average at a 25% level of efficiency?
   The fact is there’s a lot more to listening than hearing.
   After we hear something, we must interpret it. Evaluate it. And finally respond to it. That’s listening.
   And it’s during this complex process that we run into all kinds of trouble.
   For example: We prejudge sometimes even disregard-a speaker based on his appearance or delivery.
   We let personal ideas, emotions or prejudices distort what a person has to say.
   We ignore subjects we consider too difficult or uninteresting.
   And because the brain works four times faster than most people speak, we too often wander into distraction.
   Yet as difficult as listening really is, it’s the one communication skill we’re fiver really taught.
   Well, as a corporation with more than 80, 000 employees, we at Sperry are making sure we use our ears to full advantage.
   We’ve set up expanded listening programs that Sperry personnel from our divisions worldwide can attend. Sales representatives, Sperry Univac computer engineers. Even the Chairman of the Board.
   We’re convinced that effective listening adds a special dimension to what we can do for our customers. And when you speak to someone from Sperry we think you’ll be equally convinced.
   It’s amazing what more than two good ears can do.
What is the company trying to teach its employees to do?
选项 A、To listen to others.
B、To hear others.
C、To cure ear problems.
D、To learn communication skills.
答案A
解析 本题考查细节的掌握。文中倒数第三段巾说We’ve set up expanded listening programs that Sperry personnel from our divisions worldwide can attend“我们设立了扩大聆听课程，全世界的Sperry公司分部的人员都可以参加”，所以该公司要教给职员们学会聆听，因此答案选A。D选项“学交流技巧”不行，因为聆听只是其中的一种交流技巧。
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