2. 外语
  3. To: Christopher Reed From: Lauren Butler Re: Printer Dear Mr. Reed, I am returning my printer to your company’s customer servi

To: Christopher Reed From: Lauren Butler Re: Printer Dear Mr. Reed, I am returning my printer to your company’s customer servi

admin2015-09-22  79
问题 To: Christopher Reed
From: Lauren Butler
Re: Printer
Dear Mr. Reed,
I am returning my printer to your company’s customer service department because it is not functioning again. I had sent the printer there to get it serviced a month ago and received it a few days later. I changed the printer drum at that time and it was fine for a week after repairs. But again the paper is jammed too often and I can see some lines on the printed page.
The receipt states that it gives a six-month free service guarantee. So I assume that your company will service it without additional charge. If this is not the case, please call me at 365-8975.
Otherwise, I expect that you will return the printer by June 15th. I am including the receipt from the customer service department. I truly appreciate your cooperation in this matter.
Sincerely,
Lauren Butler
Why should Mr. Reed telephone Lauren Butler?
选项 A、To confirm an order
B、To discuss extra cost for product repairs
C、To request payment
D、To apologize for poor service
答案B
解析 第二段里提到如果不是免费服务需要支付附加费，并且要求电话通知。
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