2. 外语
  3. How does the woman feel at the beginning of the conversation?

How does the woman feel at the beginning of the conversation?

admin2012-04-07  38
问题 How does the woman feel at the beginning of the conversation?
  
M: Customer service. Andney Grant speaking. How may I help you?
W: I can’t believe this is happening. I called and ordered a 32-inch bag last Friday. But today I found that you sent a 24-inch one. I was planning to use that bag during our vacation in Mexico, but it doesn’t seem possible any more because we will take off on Saturday. It’s only two days away. What am I supposed to do?
M: I’m really sorry, madam. I’ll check right away. Would you please tell me your order number?
W: It’s CE2938.
M: Just a minute. I do apologize, madam. There did seem to be a mistake. I’ll have the correct size bag sent to you by overnight mail right away.  It will arrive in time for your Saturday trip.  Again I apologize for any inconvenience caused by our mistake. I promise it won’t happen again.
W: OK. Well. Thank you.
M: Thank you, madam, for choosing Linch’s Mail. I hope you will have a wonderful vacation.
选项 A、At a mail order company.
B、At an international travel service.
C、At the airport information desk.
答案A
解析 本题属于推断题，但较为容易。在第一个话轮中男士首先指出自己的单位是客户服务处(Customer service)，而在对话最后一句，他又感谢女士选择他们的服务：Thank you... for choosing Linch’s Mail，说明他是Linch’s Mail这个邮购公司的员工，因此本题答案就是[A]。
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