首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Which of the following is the closest to the record number of consumer complaints?
Which of the following is the closest to the record number of consumer complaints?
admin
2014-03-21
65
问题
Which of the following is the closest to the record number of consumer complaints?
W: Mr. Ford, is the number of complaints increasing or decreasing?
M: There was a slight decrease last year. The highest number of complaints was two years ago when we received 7,300.
W: Does the reduction mean that the quality of goods and services is improving?
M: I don’t think so. It’s probably due to the poor economic situation. Most people are simply buying less.
W: Is there any change in the nature of the complaints?
M: Not really. People are still complaining about the same things.
W: What do they complain about most often?
M: Electrical appliances. Last year, we received 1,809 complaints about them- 25 per cent of all complaints. Then there are complaints about travel agencies, photographic and sound equipment, and clothing- in that order.
W: What sort of complaints do you get about travel agencies?
M: Oh, they include anything from air tickets to accommodation.
W: Are most of the complaints justified?
M: About 90 per cent of the complaints about travel agencies are justified. In other areas, investigation of about 50 per cent of the complaints reveals some kind of business malpractice, but overall about 30 per cent of the complaints are due to misunderstandings on the part of the consumer; the rest are too vague to be worth following up.
W: How long does it take you to complete an investigation of a complaint?
M: About two to three weeks for a proper investigation. We really need more staff.
W: Thank you, Mr. Ford.
M: My pleasure.
选项
A、10 per cent
B、20 per cent
C、25 per cent
D、30 per cent
答案
B
解析
本题测试对细节内容的理解和推测能力。根据文中的相关信息“about 50 per cent of the complaints reveals some kind of business malpractice,...about 30 per cent...are due to misunderstandings on the part of the consumer;the rest are too vague to be worth following up",可知总体来说,50%的投诉责任在于企业
转载请注明原文地址:https://kaotiyun.com/show/fXUK777K
0
专业英语四级
相关试题推荐
Mostpeoplewhogoonlinehavemainlypositiveexperience.But,(1)______anyendeavor—traveling,cooking,orattendingschool—th
Mostpeoplewhogoonlinehavemainlypositiveexperience.But,(1)______anyendeavor—traveling,cooking,orattendingschool—th
Mostworthwhilecareersrequiresomekindofspecializedtraining.Ideally,therefore,thechoiceofa(n)(1)______shouldbemade
Mostworthwhilecareersrequiresomekindofspecializedtraining.Ideally,therefore,thechoiceofa(n)(1)______shouldbemade
Itisoftenclaimedthatnuclearenergyissomethingwecannotdowithout.Weliveinaconsumersociety(1)______thereisane
VisitorstoBritainmayfindthebestplacetosamplelocalcultureisinatraditionalpub.Butthesefriendlyhostelriescanb
TheinternationalconferenceofaiddonorstoEastTimorisscheduledon______.
Itwasasaphysicianthatherepresentedhimself,and__________hewaswarmlyreceived.
______,Ihavetoputitawayandfocusmyattentiononstudythisweek.
随机试题
“酶胆分离”通常是哪种疾病的征兆
执业医师法规定医师除正当治疗外,不得使用以下药品,除了
A.一次用量B.1日用量C.3日用量D.7日用量门诊麻醉药品、第一类精神药品控缓释剂处方不得超过
生产乳制品的甲企业是某市的利税大户,为保护甲企业的利益,该市市政府决定外地同类产品进入该市的,必须达到该市有关部门制定的质量标准,并制定收费检验制度。关于该市政府的行为说法正确的是:()
投资建设项目管理过程中涉及的关键群体不包括()。
省、自治区、直辖市人民政府对行政法规设定的有关( )的行政许可,根据本行政区域经济和社会发展情况,认为通过行政许可法第十三条所列方式能够解决的,报国务院批准后,可以在本行政区域内停止实施该行政许可。
下列会计科目中,期末余额应列入资产负债表“存货”项目的有()。
按照作品的风格类型,戏剧可划分为()。
A、 B、 C、 D、 B
Theycanvotein______districttheychoose.
最新回复
(
0
)