A、Disappointed. B、Pleased. C、Surprised. D、Hopeful. A

W: Good afternoon, sir! Is there anything I can do for you?
M: Yes, please! I’ve heard that JK’s new book is available. I’ve tried several bookstores but all were sold out.
W: Let me check. . . I feel so sorry, sir. JK’s new books are sold out.
M: Oh, (8)no, not again! I thought this store would be my last resort! After all, your store is the biggest one in this block.
W: I clearly remember there were several books left this morning. Let me check again.
M: Thank you!
W: Sir, (9)there are indeed two left, but not in this store.
M: What do you mean?
W: We have another store next block and we can reserve one for you.
M: That’ll be great!
W: However, (10) I’m afraid you have to pay 10% of what the book costs in advance, as the reservation fee. Otherwise, we have no right to reserve any book.
M: I understand. So, do I have to go over the reservation procedure now?
W: Yes. Here it is. (11)Please fill your information in this customer card and pay the reservation fee. Then we will get the book for you right now.
M: Thanks a lot! I appreciate your help!
8. How does the man feel when he knew the books have been sold out?
9. What does the woman find after checking the bookstore again?
10. What should the man do to reserve the book?
11. What will the man probably do next?