首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
You will hear a conversation between a manager and an employee management consultant. For each question (23-30), mark one lette
You will hear a conversation between a manager and an employee management consultant. For each question (23-30), mark one lette
admin
2016-08-30
91
问题
You will hear a conversation between a manager and an employee management consultant.
For each question (23-30), mark one letter (A, B, or C) for the correct answer.
After you have listened once, replay the recording.
Which is not a predicted response after the boss asked the employee for the reason for her behaviour?
Woman: Hello, Tim. Something wrong? What can I do for you?
Man: Well. I do have a problem. I have an employee whose responsibilities include both reception and office administration work, and also data entry of our sales leads.
Woman: And?
Man: In recent months her attitude has become problematic, so much so that other employees are afraid to approach her about tasks and duties. At times she seems almost unwilling to do even the most obvious tasks that an office admin should perform like express packages and such. l have difficulty addressing this problem because it happens randomly—sometimes she has a great attitude and is very eager to complete tasks, other times she seems annoyed or frustrated that we even dare not ask her to do something. The word "moody" comes to mind. I know she thinks this job is " beneath her" and that she is looking for something more. But how can I give her more when she has demonstrated such poor behaviour?
Woman: I see. I believe your admin’s " moodiness" is passive aggressive behaviour.
Man: What does that mean?
Woman: That is, she is unhappy with something in her life and expressing that unhappiness in her work behaviour. Unhappiness with what? I cannot venture to guess. Only she knows the answer. Consequently, the best way to deal with these situations is to confront the behaviour.
Man: Then, what am I supposed to do?
Woman: I suggest you meet with her privately to give her your observations. Then, ask her what she thinks is the reason for her unprofessional behaviour. If she is honest, she will take this opportunity to tell you what the real issue is and give you the opportunity to help her solve the problem. If she is hiding something, I mean dishonest, she will make an excuse that makes no logical sense to you.
Man: What if the latter happens?
Woman: You need to explain to her that her moodiness is unacceptable behaviour for a professional and that she must change it immediately and respond positively to her co-workers from this time forward. Advise her that you are documenting this conversation in an email to her and to Human Resources. And, that you will indicate in this email a date for a follow-up meeting with her in 2 weeks to give her your feedback on whether she is performing professionally as per your directive.
Man: So what should I do when this date arrives?
Woman: You must be prepared for either positive news, and a pat on the back for her improvement, or bad news that her position is terminated. If the news is good, then you might discuss with her what she is looking for in her next career move so that she knows you are thinking about her future.
Don’t make any commitments at this time. You want to see whether the new improved admin continues her positive performance for several months before you discuss a new role for her. If you must terminate her, be sure you have a succession plan to replace her and be sure that HR and Security are aware that she is leaving the company this day. Tim, I hope this response helps you resolve this challenge.
Man: I think it will. Thank you very much.
选项
A、She asks the boss for help.
B、She talks nonsense.
C、She beats about the bushes.
答案
C
解析
转载请注明原文地址:https://kaotiyun.com/show/gYEO777K
本试题收录于:
BEC初级听力题库BEC商务英语分类
0
BEC初级听力
BEC商务英语
相关试题推荐
ThemultinationalcompanyyouworkforisarrangingitsannualconferenceforHumanResourcesmanagers.Writeanemailtotheco
—Readthearticleaboutinterviewbelow.—Choosethebestsentencetofillineachofthegaps.—Foreachgap8-12,markonelet
—Readthearticleontheoppositepageaboutnetworking.—ChoosethebestwordtofilleachgapfromA,B,CorDbelow.—For
—Readthearticleontheoppositepageaboutnetworking.—ChoosethebestwordtofilleachgapfromA,B,CorDbelow.—For
—Readthearticlebelowaboutcost.—Choosethebestwordtofilleachgap,fromA,B,CorD.—Foreachquestion19—33,markon
IthasbusinesstransactionswithanAmericancompany.ThecompanyisthechiefholderofaBritishcompany’sshares.
Federalofficialsandthenation’sairlineindustryhavereachedanagreementexpectedtocutthetypicaldelayfrom57minutes
Federalofficialsandthenation’sairlineindustryhavereachedanagreementexpectedtocutthetypicaldelayfrom57minutes
A.TechniquePublicationsAdministrator1.Collegebusiness/engineeringdegreeispreferred.2.Associate/threeyears’au
•Lookatthestatementsbelowandtheinformationaboutseminarsontheoppositepage.•Whichseminar(A,B,CorD)doeseach
随机试题
今日,某地公安破获一起重大的刑事案件,抓获三男一女,其中包括一对夫妻,且女性怀孕3个月,其中两名男子被判死刑,另一名男子和女子获无期徒刑,最近受害者家属发现女性犯罪嫌疑人居然在家,觉得非常愤怒,便去找法院讨要公道,你觉得法院做得对吗?(
__________是指在U/C矩阵中,对每个数据类必须有一个产生者和至少一个使用者的检验()
ss患者最常见的自身抗体是
放置宫内节育器的适应症是
患者,男,55岁。发热,体温39℃,神志模糊,头痛,呕吐,脑膜刺激征明显,偶有抽搐,脑脊液无色透明,压力增高,淋巴细胞增多,考虑诊断为
蒙台梭利是意大利著名的幼儿教育家,试结合自己的理解对蒙台梭利的幼儿教育理论及其实践进行论述。
我国教育实行与宗教相分离的政策。()
为了保护水资源,提倡洗衣物时使用无磷洗衣粉,原因是大量含磷污水进入河湖后,致使:
法律上所称的“人”主要包括()。
在计算机中,最适合进行数字加减运算的数字编码是(1)。如果主存容量为16M字节,且按字节编址,表示该主存地址至少应需要(2)位。
最新回复
(
0
)