SECTION 1 Questions 1-10 Questions 1-4 Circle the correct letters A-C.

Woman: Good morning! University Language Centre. How can l help you?
Man: I’m interested in doing a language course. I did Mandarin last year and now I’d like to do Japanese. Can you give me some information about what courses are available at your centre and when they start, that sort of thing?
Woman: Yes, certainly. Well, we actually offer a number of courses in Japanese at different levels. Are you looking for full time or part time?
Man: Oh! I couldn’t manage full time as I work every day but evenings would be fine and certainly preferable to weekends.
Woman: Well, we don’t offer courses at the weekend anyway, but let me run through your options. We have a 12-week intensive course three hours three nights a week - that’s our crash course! Or an 8-month course two nights a week
Man: I think the crash course would suit me best as I’ll be leaving for Japan in six months’ time. Woman: Are you a beginner?
Man: Not a complete beginner, no!
Woman: Well ... we offer the courses at three levels, beginners, lower intermediate and upper intermediate, though we don’t always run them all. It depends very much on demand.
Man: I’d probably be at the lower intermediate level - as I did some Japanese at school but that was ages ago.
Woman: Right, well the next Level Two course begins on Monday 12th September - there are still some places on that one - otherwise you’d have to wait until January or March.
Man: No - I’d prefer the next course.
Woman: Right! Can I get some details from you then so I can send you some information?
Man: Sure!
Woman: What’s your name? Family name first.
Man: Hagerty. Richard.
Woman: H A G A R T Y?
Man: No, H A G E R T Y
Woman: Oh, OK! And your address, Richard?
Man: Well perhaps you could email it to me.
Woman: Right. What’s your email address?
Man: It’s ricky45 - that’s one word R I C K Y 4 5, at hotmail dot com.
Woman: And I just need some other information for our statistics. This helps us offer the best possible courses and draw up a profile of our students.
Man: Fine.
Woman: What’s your date of birth?
Man: I was born on 29th February 1980.
Woman: ... 1980! So you’re a leap year baby! That’s unusual.
Man: Yes -it is!
Woman: ... and just one or two other questions for our market research, if you don’t mind.
Man: No, that’s fine.
Woman: What are your main reasons for studying Japanese, usiness, travel or general interest?
Man: My company’s sending me to Japan for two years.
Woman: Alright - I’ll put down ’business’. And do you have any specific needs? Will there be an emphasis on written language? For instance, will you need to know how to write business letters, that sort of thing?
Man: No. But I will need to be able to communicate with people on a day-to-day basis.
Woman: OK, so I’ll put down ’conversation’.
Man: Yes, because I already know something about the writing system at an elementary level and I don’t anticipate having to read too much.
Woman: You said you’d studied some Japanese. Where did you study?
Man: Three years at school. Then I gave it up so I’ve forgotten a fair bit. You know how it is with languages if you don’t have the chance to use them.
Woman: Yes, but I’m sure it will all come back to you once you get going again. Now once we receive your enrolment form we’ll ...