首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
考研
In recent years, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel i
In recent years, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel i
admin
2012-02-02
82
问题
In recent years, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel is a national passion; this summer alone, one in 10 citizens will go abroad. Exposed to higher standards of service elsewhere, Israelis are returning home expecting the same. American firms have also begun arriving in large numbers. Chains such as KFC, McDonald’s and Pizza Hut are setting a new standard of customer service, using strict employee training and constant monitoring to ensure the friendliness of frontline staff. Even the American habit of telling departing customers to "Have a nice day" has caught on all over Israel. "Nobody wakes up in the morning and says, ’Let’s be nicer,’" says Itsik Cohen, director of a consulting firm. "Nothing happens without competition. "
Privatization, or the threat of it, is a motivation as well. Monopolies (垄断者) that until recently have been free to take their customers for granted now fear what Michael Perry, a marketing professor, calls "the revengeful (报复的) consumer". When the government opened up competition with Bezaq, the phone company, its international branch lost 40% of its market share, even while offering competitive rates. Says Perry, "People wanted revenge for all the years of bad service. " The electric company, whose monopoly may be short-lived, has suddenly stopped requiring users to wait half a day for a repairman. Now, appointments are scheduled to the half-hour. The graceless El Al Airlines, which is already at auction (拍卖), has retrained its employees to emphasize service and is boasting about the results in an ad campaign with the slogan, "You can feel the change in the air. " For the first time, praise outnumbers complaints on customer survey sheets. (291 words)
Why did Bezaq’s international branch lose 40% of its market share?
选项
A、Because the rates it offered were not competitive enough.
B、Because customers were dissatisfied with its past service.
C、Because the service offered by its competitors was far better.
D、Because it no longer received any support from the government.
答案
B
解析
本题属于细节理解题。文章第二段谈到当政府开始让Bezaq国际电讯参与竞争后,Bezaq丧失了40%的市场份额,尽管Bezaq提供了相当有竞争力的价格,这是因为“People wanted revenge for all years of bad service.”(人们想对其多年来的劣质服务进行报复。)因此本题选B。
转载请注明原文地址:https://kaotiyun.com/show/gtna777K
本试题收录于:
艺术硕士(艺术基础)题库专业硕士分类
0
艺术硕士(艺术基础)
专业硕士
相关试题推荐
信息技术的发展会使货币需求发生很大变化,怎样全面的认识?
Throughoutthenation’smorethan15,000schooldistricts,widelydifferingapproachestoteachingscienceandmathhaveemerged
Ifyouknowexactlywhatyouwant,thebestroutetoajobistogetspecializedtraining.Arecentsurveyshowsthatcompanies
Itishardtotrackthebluewhale,theocean’slargestcreature,whichhasalmostbeenkilledoffbycommercialwhalingandis
Doyouknowhowtouseamobilephone(手机)withoutbeingrudetothepeoplearoundyou?Talkingduringaperformanceirritat
Accordingtoasurvey,whichwasbasedontheresponsesofover188,000students,today’straditional-agecollegefreshmenare"
Inrecentyears,Israeliconsumershavegrownmoredemandingasthey’vebecomewealthierandmoreworldly-wise.Foreigntraveli
Brazilhasbecomeoneofthedevelopingworld’sgreatsuccessesatreducingpopulationgrowth—butmorebyaccidentthandesign.
Brazilhasbecomeoneofthedevelopingworld’sgreatsuccessesatreducingpopulationgrowth—butmorebyaccidentthandesign.
"Hi,there.How’sitgoing?""Oh,fine.Fine.Howaboutthisweather,huh?""Well,Iguesswecanalwaysusetherain."
随机试题
2020年9月,某商贸集团公司(以下简称商贸公司)在广播电视报上刊登“广告语有奖征集活动”启事,向社会公开征集企业广告语。高某按照启事上的要求,以一句简洁、流畅、易记、上口的广告语应征并被评为二等奖。同年11月,商贸公司在《某某日报》上刊登评选结果,宣布高
对一个将页表放在内存中的分页系统:(1)如果访问内存需要0.2μs,有效访问时间为多少?(2)如果增加一个快表,且假定在快表中找到页表项的几率高达90%,则有效访问时间又是多少(假定查找快表需花的时间为0)?
在大多数传染病的感染过程中最常见的是()
建筑物的消防工程未经验收或验收不合格的,建筑物所有者()接收使用。
关于货币市场基金的利润分配,下列说法错误的是()。
关于证券发行市场,下列说法错误的是()。
某市一家彩电生产企业,为增值税一般纳税人。适用企业所得税税率25%。2013年生产经营业务如下:(1)全年直接销售彩电取得销售收入8000万元(不含换取原材料的部分),全年购进原材料,取得增值税专用发票,注明税款850万元(已通过主管税务机关认证)。(
下列有关项目现金流量分析的表述,错误的是()。
下列有关控制测试的陈述中,最准确的是()。
WhichofthefollowingsentencesisINCORRECT?
最新回复
(
0
)