首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
自考
In recent years, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly wise. Foreign travel i
In recent years, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly wise. Foreign travel i
admin
2013-07-02
71
问题
In recent years, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly wise. Foreign travel is a national passion : this summer alone, one in 10 citizens will go abroad. Exposed to higher standards of service elsewhere,Israelis are returning home expecting the same. American firms have also begun arriving in large numbers. Chains such as KFC, McDonald’s and Pizza Hut are setting a new standard of customer service, using strict employee training and constant monitoring to ensure the friendliness of frontline staff. Even the American habit of telling departing customers to "Have a nice day" has caught on all over Israel. "Nobody wakes up in the morning and says, ’Let’s be nicer, "’ says Itsik Cohen, director of a consulting firm. "Nothing happens without competition. "
Privatization, or the threat of it, is a motivation as well. Monopolies (垄断者) that until recently have been free to take their customers for granted now fear what Michael Perry, a marketing professor, calls "the revengeful (报复的) consumer". When the government opened up competition with Bezaq, the phone company, its international branch lost 40% of its market share, even while offering competitive rates. Says Perry, "People wanted revenge for all the years of bad service. " The electric company, whose monopoly may be short-lived, has suddenly stopped requiring users to wait half a day for a repairman. Now,appointments are scheduled to the half-hour. The graceless E1A1 Airlines, which is already at auction (拍卖), has returned its employees to emphasize service and is boasting about the results in an ad campaign with the slogan,"You can feel the change in the air. " For the first time, praise outnumbers complaints on customer survey sheets.
It may be inferred from the passage that ______. ( )
选项
A、customer service in Israel is now improving
B、wealthy Israeli customers are hard to please
C、the tourist industry has brought chain stores to Israel
D、Israeli customers prefer foreign products to domestic ones
答案
A
解析
推理题。由第一段可知,作者通过对Israel的消费描写指出Israel的消费服务正在发展。
转载请注明原文地址:https://kaotiyun.com/show/gxrx777K
本试题收录于:
英语阅读(一)题库文史类分类
0
英语阅读(一)
文史类
相关试题推荐
Inrecentyears,Israeliconsumershavegrownmoredemandingasthey’vebecomewealthierandmoreworldlywise.Foreigntraveli
Inrecentyears,Israeliconsumershavegrownmoredemandingasthey’vebecomewealthierandmoreworldlywise.Foreigntraveli
NosoonerhadthefirstintrepidmaleaviatorssafelyreturnedtoEarththanitseemedthatwomen,too,hadbeensmittenbyanu
NosoonerhadthefirstintrepidmaleaviatorssafelyreturnedtoEarththanitseemedthatwomen,too,hadbeensmittenbyanu
Onthefourthdayofhissojourn,theTimeTravelerunderstandswhytheEloiareterrifiedafternightfall.【C1】______Following
Onthefourthdayofhissojourn,theTimeTravelerunderstandswhytheEloiareterrifiedafternightfall.【C1】______Following
LastweekIreturnedtoAmherst.It’sbeenyearssinceIwasthere,thetimeImetTom.IwashopingthatTomwouldshowupagai
WhileMarkTwainseemedtohavepaidmoreattentiontothe"life"oftheAmericans,hadapparentlylaidagreateremphasisonth
随机试题
维护统一、反对分裂是中华民族民族精神的核心。
一个硬盘的平均等待时间为4ms,平均寻道时间为6ms,则平均访问时间为_______。
Jimmysupportsthewholefamilyby______worksofartinthemuseum.
孕6个月余,面目四肢浮肿,下肢尤甚,按之没指,心悸气短,腰酸无力,舌淡苔白润,脉沉细治疗应首选( )。
张某因不服税务局查封财产决定向上级机关申请复议,要求撤销查封决定,但没有提出赔偿请求。复议机关经审查认为该查封决定违法,决定予以撤销。对于查封决定造成的财产损失,复议机关正确的做法是()。
某岩体的岩石单轴饱和抗压强度为10MPa,在现场做岩体的波速试验Vpm=4.0km/s,在室内对岩块进行波速试验Vpr=5.2km/s,如不考虑地下水、软弱结构面及初始应力的影响,按《工程岩体分级标准》(GB50218—1994)计算岩体基本质量指
场地清理费实行的费率是()。
导游员违反约定,擅自增加用餐、娱乐、医疗保健等项目,( )应承担旅游者的全部费用。
以下哪项列出的可能是最符合条件的种植安排?以下哪项陈述不可能为真?
Spurredbyawarmingclimate,daily【C1】______hightemperaturesoccurredtwiceasoftenasrecordlowsoverthelastdecadeacros
最新回复
(
0
)