首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Read the article below about doing business online. Choose the best word or phrase to fill each gap from A, B, C or D on the opp
Read the article below about doing business online. Choose the best word or phrase to fill each gap from A, B, C or D on the opp
admin
2013-05-18
88
问题
Read the article below about doing business online.
Choose the best word or phrase to fill each gap from A, B, C or D on the opposite page.
For each question(19-33), mark one letter(A, B, C or D)on your Answer Sheet.
There is an example at the beginning(0).
The Secret of Success for Online Businesses
The secret of success in electronic commerce(0)_B_in placing a new emphasis on a well-established area. That area is customer service, which is now the only point of(19)______between a business and the buying public.
There are a number of factors in a real-world shop that(20)______people’s perceptions of a business: these(21)______the location and the appearance of the premises, the quality and the pricing of the merchandise or services, and the behaviour of the staff.
However, if a company is trying to make a good impression with online customers, most of these factors do not(22)______a part. In the(23)______of these factors, the way customers are(24)______when they have a reason to call has a fundamental effect on a company’s ability to retain them as customers. Even more than regular telephone or in-person customers, web customers are impatient, easily frustrated and always conscious that they have other places where they can(25)______their business. Preventing them from doing that means meeting them on their own(26)______and providing them with what they want.
This necessity, in(27)______, means that companies that sell over the net must get back-end functions right. Imposing(28)______requirements on customers will not work; a business that(29)______on customers emailing for assistance instead of using the phone, for example, will lose repeat custom.
If the phone is used, it must be answered(30)______, and the staff should look for ways of helping even the most awkward customers(31)______, as is more usual, trying to find some(32)______to blame the customer for any problem.
An important, final point is that it is vital that all addresses, web links and phone numbers work properly and efficiently. This ought to(33)______without saying. Experience, however, shows that it does not.
选项
A、cared
B、treated
C、dealt
D、considered
答案
B
解析
转载请注明原文地址:https://kaotiyun.com/show/hjoO777K
本试题收录于:
BEC中级阅读题库BEC商务英语分类
0
BEC中级阅读
BEC商务英语
相关试题推荐
Readthearticlebelowabouthowcapitalcontrolsandmonetarypolicyareimportantadoptableindevelopingcountries.Choos
Readthistextaboutthejobcreationcuttingbyprivateemployers.Choosethebestsentenceformtheoppositepagetofill
Lookatthestatementsbelowandatthefiveextractsaboutdifferentmergersfromnewspaperarticlesontheoppositepage.Whic
Lookatthestatementsbelowandatthefiveextractsaboutdifferentmergersfromnewspaperarticlesontheoppositepage.Whic
•Readthearticlebelowabouthowtohandleworkaftertreatmentforcancer.•Choosethecorrectwordorphrasetotillea
•Readthefollowinga~icleaboutteamworkandanswerthequestionsontheoppositepage.•Foreachquestion15-20,markon
•Readthetextbelowabouttheimpotanceofaninternship.•Choosethebestsentencefromtheoppositepagetofilleacho
Inthispart,theinterlocutorasksquestionstoeachofthecandidatesinturn.Youhavetogiveinformationaboutyourselfand
Inthispart,theinterlocutorasksquestionstoeachofthecandidatesinturn.Youhavetogiveinformationaboutyourselfan
A.askforpermissionB.decreasepriceC.makeasuggestionD.makeapromotionE.makeanarrangementF.demand
随机试题
有关文明生产的说法,()是正确的。
第10题中,属性“课程号”在“选修”关系模式中是()
_______是世界上惟一长期实行委员会制政府制度的国家。
急性胰腺炎的抗休克治疗中,应注意补充的电解质是
在T1加权像上,肝脓肿壁的信号强度介于脓腔和周围肝实质之间,表现为较厚的圆环状稍高信号。此征象称为
心脏搏动引起的影像模糊属于
学生既是教育的对象,又是教育过程中的主体。学生主体作用的最高表现形:为()。
阅读下面这篇六年级的学生的写作,完成题目。难忘的中秋节农历八月十五,是传统的中秋节,现如今已经深入到我们心中,成为我国第二大传统节日。“但愿人长久,千里共婵娟”的话,无人不知
由法律关系主体通过自己的行为享受权利和履行义务的能力是()。
没有运动的物质和没有物质的运动同样不可想象。()
最新回复
(
0
)