首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
• You will hear part of a conversation between a management consultant and a Training Manager of Anderson,a chain supermarket,wh
• You will hear part of a conversation between a management consultant and a Training Manager of Anderson,a chain supermarket,wh
admin
2014-02-20
61
问题
• You will hear part of a conversation between a management consultant and a Training Manager of Anderson,a chain supermarket,who are talking about the importance of case studies for staff train-ing.
• For each question 23-30,mark one letter A,B or C for the correct answer.
• You will hear the recording twice.
The Training Manager could get the reference material EXCEPT
F:Good morning,nice to meet you.Please take a seat.
M:Thank you.
F:So,you’re the Training Manager of Anderson,am I right?Give me some background of the company—so I get a general picture.
M:Joseph Anderson founded the company nearly twenty years ago,and he ran it for a long time.Our businesses had been doing fine,but now with the intense competition in the field,we are actually going downwards.The biggest problem now is to improve the efficiency among various chain shops,I mean,retaining our control without affecting each store’s autonomy。Mr.Anderson intends to organize a training programme for all the shop owners.so here I am.
F:What kind of training programme do you intend to have?
M:I was thinking of something like communication strategies,ways to improve your efficiency,etc.An-yway,there should be no worries about the training resources,as we do have plenty of them.But then I wonder about the appropriate method for the delivery.
F:In this case,I would recommend the‘case study’,which I thought wouldn’t be an unfamiliar term to you,right?
M:Yes,I know,but not so much.Could you tell me more in detail?
F:OK.Case studies are particularly useful in depicting a holistic portrayal of a client’s experiences and results regarding a programme.For example,to evaluate the effectiveness of a programme’s processes,evaluators might develop case studies on its successes and failures.They are used to organizing a wide range of information about a case and then analyzing the contents.A case can be individuals,programmes,or any unit,depending on what the programme evaluators want to examine through indepth analysis and comparison.
M:I see,it sounds very applicable.But how could we develop a case study that is tailored to our company’s needs?
F:OK,there’re normally five steps.I’ll go through them one by one.
M:All right,please go ahead.
F:The first step is about the data collection.You must make sure that all necessary data is gathered-first-hand would be preferred,but second-hand is also OK。For example,if the study is to highlight a programme’s failure with a client,data would be collected about the programme,its processes and the client.Data could result from a combination of methods,including documentation(applications,histories,records,etc.),questionnaires,interviews and observation.
M:Yes.
F:And then the data is organized into an approach to highlight the focus of the study.In our example,data in the case would be organized in a chronological order to portray how the client got into the pro-gramme,went through it and did not receive effective services.
M:So that should be the second step.What’s next?
F:You’re right.The third step concerns the development of a case study narrative.The narrative is a highly readable story that integrates and summarizes key information around the focus of the case study.The narrative should be complete to the extent that even an outside reader could understand what happened regarding the case.
M:Ok,please go on.
F:The narrative might be then validated by reviews from programme participants.For example,the cli-ent for whom the programme failed,would read the narrative to ensure it fully depicted his or her ex-perience and results.
M:Indeed,and I guess that’s step four?
F:Exactly.Then comes our final step in the case study.The case studies might be cross-compared to isolate any themes or pattems.For example,various case studies about programme failures might be compared to notice commonalities in these clients’experiences and how they went through the programme.
M:OK,that’s a very detailed illustration of the case study method.I wonder if you have any real life examples?
F:Sure.Here is a sample of a case study report.The evaluation includes focus on the programme’s process,outcomes and facilitation.You could take it away for reference.
M:Thank you very much.But is there any other material that could be used?
F:Yes,there are some more templates down there in our archive.I don’t think you could borrow the o-riginal copies but it’s OK if you make some photocopies.There are also more reference materials on-line.You could google the relevant documents.
M:Thanks very much for the advice.
F:My pleasure.Now,are there any other details that you’d like to know…(voice fades away)
选项
A、borrowing directly from the consultancy company’a archive.
B、taking away the sample the consultant offered.
C、googling online for relevant materials.
答案
A
解析
本题依然是个反向选择题,题干中出现大写“EXCEPT”,考查关于案例分析的样本如何获取。咨询师在听力材料中,建议培训经理可以利用网络搜索相关材料,因此排除选项C;或者借走他手上的现存样本,因此排除选项B;但是咨询公司的其他案例材料是只能复印而不能借走的,所以确定本题选项A正确。
转载请注明原文地址:https://kaotiyun.com/show/i4Od777K
本试题收录于:
BEC高级听力题库BEC商务英语分类
0
BEC高级听力
BEC商务英语
相关试题推荐
Wheremightthisconversationbeheard?
Whatislearnedaboutthecompany’snewsletter?
A、 B、 C、 A所给出的问题询问信件是否已经寄出。因此以“sent”作为回答的选项(A)显然是正确答案。注意提问中的letter与选项(C)中的little发音上有些相似,不要混淆。
Whataretheytalkingabout?
A、 B、 C、 AItcanseat500peopleanswershowlargeistheauditorium.Choice(B)usesthesimilarwordlarg
A、 B、 C、 D、 A通过图片中人们在公园里休息或行走的情景,可以联想到park,bench,people,sit,relax,walk等几个单词。应注意(B)选项中的indoors(室内)和(C)选项中
A、 B、 C、 D、 DThepeopleareshakinghands.Choice(A)confusesrubbingtheirfingersandshakinghands.Cho
A、 B、 C、 D、 AThetablesaresetoutdoors.Choice(B)isincorrectbecausenooneisatthetables.Choice
(Thecandidatechoosesonetopicandspeaksaboutitforoneminute.)A.Careerdevelopment:theimportanceofacquiringarange
随机试题
急性肾损伤
单层扁平上皮分布于()
刑事诉讼中的证明要求与证明标准?(中山大学2010年研)
下列哪项与原发性肝癌的病因最有关
患者,女,50岁。长期卧床,外踝出现了破溃,表现为皮肤紫红色,有硬结,医嘱给予红外线照射,其作用不包括
正常成人自然开口度平均约为
由y=x2与x=y2所围成的图形的面积为()。
地形图是按一定比例,用规定的符号表示下列哪一项的正投影图?()[2012年真题]
学生完成一项复杂而艰辛的任务时所产生的自豪与喜悦,是一种()
Tounderstandthemarketingconcept,itisonlynecessarytounderstandthedifferencebetweenmarketingandselling.Nottooma
最新回复
(
0
)