•You will hear another five recordings. Each speaker is leaving a message on an answering machine. •For each recording, decide w

Woman: Tom it’s Paula. Just checking you haven’t forgotten the presentation we agreed to do. Do you realise it’s only ten days away? To be honest, I’m beginning to regret offering to do it. Expect you are too... Anyway I’ll be in touch early next week, so we can start preparing properly.

Man: Mike this is Bob Richards from Birmingham Traders here. Look, today’s delivery is not much better than last week’s... it looks like your process needs looking at again. Basically, you’re not getting the printing areas of the 2 colours right - there’s this strange optical effect instead of a clear diagram in 2 colours. Could you give me a ring when you get in?