What is the woman’s problem?

W Chandler, did you speak to the people in shipping about my delivery? I need to show a client the samples tomorrow.
M Yes. They said that it will arrive tomorrow afternoon.
W I’m afraid that’ll be too late. I’m meeting with our client at 10 o’clock tomorrow to discuss products that she might be interested in carrying in her store. Could you call shipping again and ask them if they can get it any sooner?
M Sure, I’ll call them right away. I’ll talk to a supervisor to make sure they send it as fast as possible.