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  3. More and more residences, businesses, and even government agencies are using telephone answering machines to take messages or gi

More and more residences, businesses, and even government agencies are using telephone answering machines to take messages or gi

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问题     More and more residences, businesses, and even government agencies are using telephone answering machines to take messages or give information or instructions. Sometimes these machines give (1)_____ instructions, or play messages that are difficult to understand. If you (2)_____ telephone calls, you need to be ready to respond when you get a (3)_____
    The most common machine is the (4)_____ used in residence. If you call a home (5)_____ there is a telephone answering machine (6)_____ you will hear several rings and then a recorded message that (7)_____ says something like this: "Hello. We can’t come to the (8)_____ right now. If you want us to call you back, please leave your name and number after the beep." Then you will hear a "beep", (9)_____ is a brief, high-pitched (10)_____. After the beep, you can say who you are, whom you want to speak to, and what number the person should call to (11)_____ you, or you can leave a (12)_____. Some telephone answering machines record for only 20 or 30 seconds after the beep, (13)_____ you must respond quickly.
    Some large businesses and government agencies are using telephone answering machines to provide information on (14)_____ about which they receive a large volume of (15)_____. Generally speaking, using these systems (16)_____ you to have a touch-tone phone (a phone with buttons rather than a rotary dial). The voice on the machine will tell you to (17)_____ a certain button on your telephone if you want information on Topic A, another button for Topic B, and so on. You listen (18)_____ you hear the topic you want to learn about, and then you push the (19)_____ button. Immediately after making your (20)_____, you will hear a recorded message on the topic.

选项 A、questions
B、inquiries
C、problems
D、complaints
答案B
解析 语义衔接题。本段是讲一些商业机构和政府部门提供的录音电话一般是解答人们比较关心的问题，即回答他们收到大量(a large volume of)咨询的问题。inquiry意为"咨询"，如：Please file an inquiry about the lost shipment．(请把有关丢失货物的调查归档)。question意为"问题"，虽然与inquiry意思相近，但在商务活动中，对什么事情不清楚的咨询应使用inquiry，而不是question；problem表示遇到麻烦的意思，文中没有任何线索表明客户遇到麻烦而给公司或政府机构打电话；complaint表示"抱怨，投诉"。
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