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  3. While open offices may be designed to encourage community and collaboration, they can also lead to neighbors wanting to strangle

While open offices may be designed to encourage community and collaboration, they can also lead to neighbors wanting to strangle

admin2015-01-31  77
问题     While open offices may be designed to encourage community and collaboration, they can also lead to neighbors wanting to strangle the worker who says "Love you, sweetie" or favored curse words too many times during phone calls that can be heard by all. So, what’s a worker to do with a colleague who constantly gets too personal on the phone? What’ s appropriate—and what isn’ t—when it comes to phone calls in an open office?
    Showing respect
    Klaus is a big fan of behaviour prompts and specifically Post-It notes. She recommends placing one of the sticky notes next to your phone at work with the question "Is it their business?" written on it.(By "their," she’s referring to the people sitting around you.)That way, you’ll be reminded each time you pick up the phone. "If it’ s not their business, then don’t talk about it in the office," said Klaus. "Go into a conference room or take it outside."
    Approaching the offender
    How you deal with someone who overshares depends on your personality and your relationship, according to New York-based career adviser and author Vicky Oliver. "If you get along with her well, you can just pass by her office one day when she’ s on the phone gabbing, knock on the wall, and when you catch her eye, put your index finger up to your mouth to indicate that you can hear her."
    If this option feels too rude, you may do better off mentioning it discreetly to your supervisor, suggested Oliver. Something along the lines of: "Do you think it would be OK if I mentioned to Cindy that I can often hear her personal conversations? If I can, chances are others can, too." See what your supervisor suggests. "Tread lightly here and try to be constructive when you do talk to her," Oliver advised.
    Benefit of the doubt
    Be sensitive. Lack of manners isn’t always the reason behind the volume. Sometimes, a loud voice can be a sign of a hearing problem, according to Klaus. "They may not be able to hear themselves and have never been told before that there is a problem."
    Even if there is a medical basis for the condition, a conversation that isn’t appropriate for the office needs to be taken outside or into a conference room, Klaus said. And, if the person is just loud and disruptive but talking about work-related issues, then the company needs to make the necessary accommodations, such as supplying a phone with amplification/clarification technology, she said.
How can we approach the offender in a discreet manner?
选项 A、Talking to him about the problem in private.
B、Asking his(her)best friend to tell him(her).
C、Sending a note to the offender.
D、Consulting your supervisor.
答案D
解析 细节题。本题考查的是如何谨慎地处理。可以定位到文中的If this optionfeels too rude，you may do better off mentioning it discreetly to your supervisor，suggested Oliver．Something along the lines of： “Do you think it would be OK if Imentioned to Cindy that I can often hear her personal conversations?If I can．chancesare others can，too．”See what your supervisor suggests，可以看出稳妥的办法就是告诉你的上司，听听他的意见，所以D项询问上司的意见最符合。因此，正确答案是D。
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