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  3. Ten years ago, I got a call from a reporter at a big-city daily paper. "I’m writing a story on communication skills," she said.

Ten years ago, I got a call from a reporter at a big-city daily paper. "I’m writing a story on communication skills," she said.

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问题     Ten years ago, I got a call from a reporter at a big-city daily paper. "I’m writing a story on communication skills," she said. "Are communication skills important in business?" I assumed I had misheard her question, and after she repeated it for me I still didn’t know how to respond. Are communication skills important? "Er, they are very important," I managed to squeak out. My brain said: Are breathing skills important? The reporter explained: "The people I’ve spoken with so far have been mixed on the subject."
    Ten years ago, we were trapped even deeper in the Age of Left-Brain Business. We were way into Six Sigma and ISO 9000 and spreadsheets and regulations and policies. We thought we could line-item budget our way to greatness, create shareholder value by tracking our employees’ every keystroke, and employ a dress-code policy to win in the marketplace. And lots of us believed that order and uniformity could save the world—the business world, anyway. We had to go pretty far down that path before we caught onto the limits of process, technology, and linear thinking.
    The right brain is coming back into style in the business world, and not a moment too soon. Smart salespeople say, "We’ve got compelling story that accords with our customer’s values and history." Strong leaders say, "We’re creating a context for our team members that weaves their passions into ours." Consultants get big money for providing perspective on the "user experience." That’s not a linear, analytical process. These days, we’re talking about emotion again, and context and meaning. Thank goodness we are. I was about to choke on the death-by-spreadsheet diet, and I wasn’t the only one.
    Job seekers get great jobs today by avoiding the Black Hole of Keyword-Searching and going straight to a human decision-maker to share a story that links the job seeker’s powerful history with the decisionmaker’s present pain. Leadership teams spend their off-site weekends talking about not the next 400 strategic initiatives on somebody’s list but rather a story-type road map to keep the troops philosophically on board while they take the next hill.
    The right brain’s return is coming just at the right time, when employees are sick of not only their jobs but also the cynical, hypocritical, and obsessively left-brain behaviors they see all around them in corporate life. Smart employers will grab this opportunity to lose the three-inch-thick policy manuals and enforcement mentality. There’s no leverage in those, no spark, and no aha. We’ve seen where the left-brain mentality has gotten us: to the land of spreadsheets, with PowerPoints and burned-out shells where our workforce used to be.
The Age of Left-Brain Business valued_____.
选项 A、budget and shareholder’s value
B、order and diversity
C、context and meaning
D、analytical process
答案D
解析 第二段着重讲述了左脑思维时代的办公特点。其中最后一句讲到，人们在左脑思维这条路上走了很远才发现程序、科技和线性思维的局限性(limits of process，technology，and linear thinking)。而第三段⑤句在举例过程中也提到右脑思维不像左脑思维那样是一个“线性、分析的过程”(a linear，analytical process)，可见在左脑思维的时代，人们重视分析的过程，故选D项。
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