You will hear another five recordings. For each recording, decide what the speaker is trying to do. Write one letter (A-H) next

Section Two. Questions 18 to 22.
You will hear another five recordings.
For each recording, decide what the speaker is trying to do.
Write one letter A-H next to the number of the recording.
Do not use any letter more than once.
After you have listened once, replay the recordings.
You now have fifteen seconds to read the list A-H.
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Now listen , and decide what each speaker is trying to do.
[pause]
Eighteen
Man: This is the fourth time I’ve called about this. It’s a complete waste of my time and my staff’s time. When we ordered the photocopier from you, you assured us it would be installed by one of your engineers and set up ready for use. Well, all your engineer did is plug it in and that was it. And now every time we turn it on, we get a warning message. However, we don’t know what it means because your man didn’t even leave us a copy of the manual.
[pause]
Nineteen
Woman; Before we start, I’ve been entrusted to tell you that Dr. Jones has been delayed. That means he won’t make it in time for his presentation on "Dealing with Economic Crisis". Unfortunately, this means we have to cancel the session and anyone who signed up for it should now choose between the other two sessions which are running this afternoon. Thank you. And now I’ll hand you over to Julia.
[pause]
Twenty
Man: I’m just ringing to tell you about the positive feedback we’ve had on the presentation you gave last week. I really appreciate you stepping in like that at the last moment. I know you were a bit nervous, but I’m very grateful you agreed to do it. And looking at the feedback forms, the only complaint was about the size of the room. So, well done!
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Twenty-one
Woman: I’ve checked with the Warehouse Manager and it seems there was a mix-up with the transport documents and your order was somehow sent to San Diego instead of San Francisco. By the time the driver got back to San Francisco, he’d missed the next flight out. And then there was an announcement cancelling the last flight due to technical problems. Anyway, your order will be on the first plane tomorrow.
[pause]
Twenty-two
Man: Hello, Rosa. This is Gina Karlland. I was just calling to say I’m actually busy on the 15th, so I won’t be able to see you in the afternoon. In fact, I’ll be out all that week. So, I was wondering, rather than delaying things any longer, could we bring everything forward to the 13th? If that’s OK for you, perhaps you could call me. My extension is 507.
[pause]
Now listen to the recordings again.
[pause]
That is the end of Part Two.
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