2. 外语
  3. Please make all checks payable to The Glass House. To report any problem, contact the sales representative who took your order b

Please make all checks payable to The Glass House. To report any problem, contact the sales representative who took your order b

admin2018-11-19  44
问题
Please make all checks payable to The Glass House.
To report any problem, contact the sales representative who took your order by e-mail or by calling 555-9773.
Thank you for your business!
To: Robert Smith
From: Abigail Hoffman
Date: May 6
Subject: Order
Attachment(s): Glass order e-mail
Dear A/It. Smith,
I would like to report an error in my latest glassware order with the reference number 200-367777. I specifically requested three cases of Rosetta champagne glasses in the previous e-mail I sent you. However, when my delivery arrived at the restaurant yesterday, I noticed that you gave me four cases, which was also incorrectly specified on the invoice that came with the delivery. In addition, when 1 opened the other boxes, I found that a couple of sherry glasses had broken stems.
I will be returning the extra case, along with the sherry glasses, and expect that you will cover the cost of shipping. In addition, I ask that you replace the damaged items as soon as possible. My assistant manager, Catherine Simmons, will call you this afternoon to make any necessary arrangements.
I have attached a copy of my last e-mail for your reference. I hope you will address my concerns immediately and take measures to prevent this from happening again.
Sincerely,
Abigail Hoffman
Proprietor, Studio Bar and Restaurant
How much should be subtracted from Ms. Hoffman’s bill?
选项 A、$87.39
B、$86.90
C、$57.25
D、$38．00
答案D
解析 本题需要将两个文段综合起来考虑。本题是问霍夫曼女士的账单中被扣除了多少(How much)钱，所以应该首先从第二封邮件中寻找线索。
第二封邮件中提到“I specifically requested three cases of Rosetta champagne glasses…”和“I noticed that you gave me four cases…”，即霍夫曼女士订购了三箱罗塞塔香槟酒杯，但是发现收到了四箱。接着又提到“I will be returning the extra case…”，即会将多送的一箱退回，但是没有提供将要寄回的罗塞塔香槟酒杯的价格，所以需要在订单中确定一箱罗塞塔香槟酒杯的价格。第一篇文章中提到“Rosetta champagne glass，Unit price，$38．00”，即每箱罗塞塔香槟酒杯的价格是38美元。将霍夫曼女士会退回多配送的一箱罗塞塔香槟酒杯这一线索和每箱酒杯38美元这一线索结合起来分析，可以推断出霍夫曼女士的订单上会被扣除38美元。所以正确答案是(D)$38．00。
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