首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
It seems like everyone loves to hate credit card companies, but some firms are more unpopular than others, and the industry as a
It seems like everyone loves to hate credit card companies, but some firms are more unpopular than others, and the industry as a
admin
2013-08-12
56
问题
It seems like everyone loves to hate credit card companies, but some firms are more unpopular than others, and the industry as a whole faces a distrusting public. That’s the conclusion of the fourth annual customer satisfaction survey of 11 major card issuers by J.D. Power and Associates, the marketing-information firm. It found that American Express, Discover Card and U.S. Bank scored above-average, while HSBC, Citi Cards and Capital One brought up the rear.
While customers were a bit more satisfied than they were in last year, the number "claiming loyalty" to their card companies "continues to slip as skepticism that card issuers are focused on customers’ best interests remains," J.D. Power states. And that overall improvement in satisfaction was pretty small—up to 714 on a 1,000-point scale, from 705 last year. In other bad news, the number of customers say they "definitely will not switch" their main cards in the next 12 months dropped to 22%, from 30% in 2008 and 25% in 2009. In other words, 78% think they might switch and are considering the trouble and expenses a switch might entail.
Why are customers so down on their card companies? According to the J.D. Power, online consumer conversations about credit cards indicate that many of those consumers perceive their relationships with credit card companies as an ongoing game of "cat and mouse," with each side trying to outsmart the other. Social media discussions regarding credit cards also indicate that many consumers view even CARD Act disclosures with cynicism(嘲讽). The CARD Act, passed last year, prohibits some of the most disliked practices, like applying rate increases to balances built up under older, lower rates. It also required better disclosures of things like how long it would take to retire a card debt with minimum payments.
So if you’re unhappy with your card, should you switch? Maybe, but keep in mind you could face balance-transfer fees as well as disruption to your credit history. Also, remember there is a correct way to improve your satisfaction with the card you already have: keep its use to a minimum and pay off the entire balance every month. And if you’re really unhappy with your card, use the search tool to find a better one.
According to the J.D. Power, many consumers regard the relationship between credit card companies and customers as ______.
选项
答案
an ongoing game of“cat and mouse”
解析
题干中的regard…as对应文章中的perceive…as,故照抄as后面的内容即可。
转载请注明原文地址:https://kaotiyun.com/show/kj97777K
0
大学英语六级
相关试题推荐
A、He’squitthebandforacademicreasons.B、Hedidn’tenjoybeingamemberoftheband.C、He’sgettingacademiccreditforbein
A、Thelatestcomputertechnology.B、Theorganizingofanexhibition.C、Thepurchasingofsomeequipment.D、Thedramaticchanges
Ithasnotbeendecidedyet__________________________________(谁负责这个新项目).
LawrenceBragg,theCavendishProfessorofExperimentalPhysics,oncewrote:"IwilltrytodefinewhatIbelievetobelacking
Everyonewouldhaveheardthefamousphrase"Angerisonesortofdanger".Itisanage-oldsaying,butitistestedandstillh
Everyonewouldhaveheardthefamousphrase"Angerisonesortofdanger".Itisanage-oldsaying,butitistestedandstillh
Itisdecidedthat__________(公共场所不容许吸烟).
随机试题
临床上常应用股动脉压迫止血、插管造影、股神经阻滞麻醉及股静脉穿刺等,而在实际操作中困难很大,需要掌握正确的三者排列关系()
低钙血症时常可出现
治疗偏头痛发作,应首选的药物是
以下哪种病肝脏可不肿大
A、线剂B、糕剂C、丹剂D、条剂E、钉剂是指以汞以及某些矿物药在高温条件下烧制成的不同洁净形状的汞的无机化合物
根据《工程建设项目货物招标投标办法》的规定,对无法精确拟定其技术规格的货物,招标人可以()。
导致不确定性的原因很多,主要包括( )。
在企业的净利润与现金流量不够稳定时,采用()对企业和股东都是有利的。
依照《立法法》的规定,行政法规、地方性法规、自治条例和单行条例、规章应当在公布后的30日内依照下列规定报有关机关备案,下列对于备案的程序表述正确的是:()
对于资产负债表日后事项中的非调整事项,应在财务报表中披露的有()
最新回复
(
0
)