2. 外语
  3. There are times when we must say "No" to friends and customers.【B1】______ it is good business to say "Yes" whenever you can, but

There are times when we must say "No" to friends and customers.【B1】______ it is good business to say "Yes" whenever you can, but

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问题     There are times when we must say "No" to friends and customers.【B1】______ it is good business to say "Yes" whenever you can, but it is also good business to say "No" on many【B2】______.
    "The customer is always right" is a brave statement that makes good reading and telling but it is not a true statement.      The customer is often in【B3】______ sometimes to his own【B4】______. A successful businessman rephrased the【B5】______to read: "The right kind of customer is always right." That comes closer to the truth but is filled with danger. It【B6】______you to judge customers and say, "This one is the right kind of customer. This one is not."
    Perhaps in personal contact selling, where we frequently meet our customers and have the opportunity to【B7】______them, we can pass such judgments. For letter writers such opportunities are【B8】______.
    But【B9】______.
    Your attitude writes the letter.【B10】______.The attitude you take when you have read such a letter determines the nature of your answer.【B11】______.
【B10】
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答案Most often you are faced with the possibility of having to turn someone down when you’ve received a letter of complaint, a letter asking for adjustment, or a letter asking for something extra
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