首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
A、A bridge between the company and its customers. B、A way of supervising the company’s business. C、A way to deal with customers’
A、A bridge between the company and its customers. B、A way of supervising the company’s business. C、A way to deal with customers’
admin
2016-03-31
75
问题
W: I know your company was one of the biggest American corporations to take the idea of customer services seriously...
M: Yes, urn, I think you can say we were among the pioneers.
W: So, with the experience of many years of trying to get it right, what would you define as the most important elements in providing successful customer services?
M: Mm... well, that’s quite a difficult question, because so many factors are absolutely vital if you want to succeed, and success with the customer services, I might add, means doing everything you possibly can to please and keep customers.
W: Does that include the old idea that, for a company, the customer is always right?
M: Not exactly. The slogan that the customer is always right is rather simple, and unrealistic. I would say that, instead, the most important aim of a customer services unit is to encourage communication with customers, to actively seek feedback, including complaints, and to acknowledge all comments, good and bad, from customers because people like to be treated with respect.
W: Then what do you think are the most important factors for a company’s success?
M: It seems to me that a company’s success, in terms of good reputation and high profits, depends
more on the relationship the company establishes with the customers. That relationship involves the company in consistently providing high-quality products and top quality services.
W: So what you’re saying is, in fact, very simply basically, keeping customers happy depends on
providing quality and encouraging communication.
M: Yes, but the essential factor is communication. A successful customer services unit is one that acts as a link between the company and the customer to ensure that the company can respond to the needs of the customer. After all, a company’s success can only come from a satisfied customer.
Questions 9 to 11 are based on the conversation you have just heard.
9. According to the conversation, what does success with the customer services mean?
10. What do a company’s good reputation and high profits depend on according to the conversation?
11. What can be said to be the function of the customer services unit?
选项
A、A bridge between the company and its customers.
B、A way of supervising the company’s business.
C、A way to deal with customers’ after-sales services.
D、A way to deal with customers’ complaints and refunds.
答案
A
解析
转载请注明原文地址:https://kaotiyun.com/show/lPL7777K
0
大学英语六级
相关试题推荐
Researchonanimalintelligencealwaysmakesuswonderjusthowsmarthumansare.Considerthefruit-flyexperimentsdescribedb
Forgetthewidelyunlovedredesign.Facebookhascommittedagreateroffense.AccordingtoanewstudybydoctoralcandidateAry
Afterdecadesofstaringatapes,FransdeWaalhaswrittenabookaboutwhathumansseewhentheywatchchimpanzees.Thesecrea
A、Thewomanwillbehappytomeethercousin.B、Thewomanshouldgototheweddingceremony.C、Heplanstogotravelingwiththe
Itisgenerallyacknowledgedthatyoungpeoplefrompoorersocioeconomicbackgroundstendtodolesswellinoureducationsyste
Asfansenjoyfootball’s(soccer’s)month-longWorldCup,Brazilianauthoritiesarepleasedovertheboosttheysaythetournament
TinyCameraClippedonYourShirtA)I’vebeensnappingphotosofeverythinginfrontofmeforthelastweek.Ifwe’vepassed,
Everyyearthroughouttheworld【C1】______6,000earthquakesaredetected.Thevastmajorityoftheseare【C2】______toosmallorto
HIV&AIDS[A]AIDShasnowsurpassedtheBlackDeathonitscoursetobecometheworstpandemicinhumanhistory.Attheendof
A、CreatingAbstractExpressionism.B、Paintingpeopleandanimals.C、Sponsoringanewartmovement.D、Exploringrealisticmethods
随机试题
试述我国外科的发展与成就
A、羊水中脂肪细胞比例B、羊水中胆红素值C、B超测双顶径值D、羊水中L/S比值E、羊水中染色体检查检查胎儿先天畸形用()
A、鞣质B、胆汁酸C、柴胡D、黄芪E、马钱子有效成分为四环三萜皂苷类的是()
营养性巨幼细胞性贫血主要临床表现不包括
洪某用家庭共有财产20万元出资设立了一家个人独资企业,但是申请企业登记时候没有明确以家庭共有财产出资,关于企业债务下列说法正确的是:()。
泥石流流通区主要采取的防治措施为()。
以下科目中不属于流动资产的是()。
最高人民检察院对()负责。
抗日战争时期,国民政府“战时须作平时看”的教育方针是一项短视的政策。
类是一个支持集成的抽象数据类型,而对象是类的【】。
最新回复
(
0
)