首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Look at the form below. You will hear a woman calling about some problems with an order. Customer Servic
Look at the form below. You will hear a woman calling about some problems with an order. Customer Servic
admin
2016-11-25
72
问题
Look at the form below.
You will hear a woman calling about some problems with an order.
Customer Services/Order Amendment Form
Customer: Troy Shipping/Kate Hagel
Order No.: 【L1】______
Problems
HP Laser Toner Cartridge: ordered【L2】______of them in all.
Envelop: ordered【L3】______style
Comments
Correct items send out by the【L4】______
【L3】
Look at the form below.
You will hear a woman calling about some problems with an order.
You have 15 seconds to read through the notes.
[Pause]
Now listen, and fill in the spaces.
[Pause]
Man: Good afternoon, Office Depot, Customer Service. Can I help you?
Woman: Hello. This is Kate Hagel from Troy Shipping. I’m calling about the order we received this morning. We got a few wrong items in our order.
Man: I’m sorry to hear that. Your order number, please.
Woman: The number is A-35941-KJ.
Man: Please tell me what’s wrong so we can send you the right items straightaway.
Woman: Great. Well, first of all, you sent us only 14 HP laser toner cartridges instead of 40.
Man: I’m sorry. The invoice said you ordered 14 HP laser toner cartridges. If you want us to send you the remaining 26 cartridges, the difference will be £2,500. Is this all right with you?
Woman: That’s fine. Also, the envelopes you sent are not the style we ordered. We want booklet style, not the catalogue one, in "6 x 9".
Man: Right. So that booklet style is in six by nine, not catalogue. Anything else we can do for you?
Woman: We’d like the right items to be received by tomorrow noon.
Man: Certainly. We will send the order by the overnight service and should be there around nine tomorrow morning.
Woman: And the mailing cost?
Man: Don’t worry about it. We’ll take care of it. Just ask the delivery person at DHL to pick the wrong items up.
Woman: Thank you. Goodbye.
Man: Goodbye.
选项
答案
booklet
解析
转载请注明原文地址:https://kaotiyun.com/show/lnsO777K
本试题收录于:
BEC中级听力题库BEC商务英语分类
0
BEC中级听力
BEC商务英语
相关试题推荐
•Readthearticlebelowaboutbusinessonline.•Foreachquestion31—40,writeonewordinCAPITALLETTERSonyourAnswerSheet
•Readthefollowingarticleaboutknowledgeacquisitionandthequestionsontheoppositepage.•Foreachquestion15-20,marko
•Readthearticlebelowaboutmobilebusiness.•Choosethebestsentencefromtheoppositepagetofilleachofthegaps.•Fore
•Readthearticlebelowaboutdecisionrightsinacompany.•ChoosethecorrectwordorphrasetofilleachgapfromA,B,C,or
•Readthearticlebelowaboutacompany.•ChoosethecorrectwordtofilleachgapfromA,B,CorD.•Foreachquestion(
•Readthistexttakenfromanarticleoncustomers’complaints.•Choosethebestsentencefromtheoppositepagetofilleachof
•Readthearticlebelowaboutteam-building.•ChoosethebestwordtofilleachgapfromA,B,CorDontheoppositepage.•For
•ReadthistextabouttheBehavioralInterviewingProcess.•Choosethebestsentencefromthesentencesthatfollowtofilleach
•Readthejobadvertisementbelow.•Foreachquestion(31-40),writeonewordinCAPITALLETTERSonyourAnswerSheet.
随机试题
( )是指公务员享有对机关及其领导人工作中的缺点和不足提出批评、对改进机关及其领导人的工作提出建设性意见的权利。
所谓发布网站,就是把网站中的内容传到Web服务器上。
求空间曲线,在点(1,1)处的切线方程和法平面方程.
A.肝细胞大片坏死B.肝细胞结节状再生C.二者皆有D.二者皆无急性普通型肝炎
井筒在施工时可能会出现涌水,下列关于工作面排水的说法正确有()
土质改良是防治管涌和流沙的基本措施之一,常用的方法有()。
需要办理注销税务登记的情形有()。
教育的“心理起源说”认为教育起源于()
近代法国著名科学家法拉第,发现了电磁感应规律。有一种看法是,由于他没有用最科学最严密的语言表达出来,因此一直没有得到科学界的承认,直到麦克斯韦完整地表述了这一规律,才得到人们的正式承认。以下哪项,从上述题干中推出最为恰当?
Evenintheabsenceofdefinitivescienceonthepotentialhazardssurroundingtheuseofelectroniccigarettes,regulationsare
最新回复
(
0
)