What are the speakers discussing?

W: Good morning, Mr. Smith,(50, 51)I’ve been getting some negative feedback from our purchasing department. They’re overwhelmed by the amount of requests from the sales staff and don’t have time to assist everyone.
M: I see. How can we manage the number of issues from sales and prioritize them to lessen the burden on purchasing?
W:(52)Perhaps we could have the sales people make their requests to the department heads and let them decide which requests deserve immediate attention. This would cut down on the calls to purchasing and let them focus on resolving the actual problems.
M: Well, the department heads are already very busy as it is. There has to be a more efficient solution that will satisfy everyone involved. Let me think about this some more and get back to you.