2. 外语
  3. To: Rex Roeges, Customer Service Department From: Dave Palmer Re: Lost book Dear Mr. Rex Roeges, I am writing this e-mail co

To: Rex Roeges, Customer Service Department From: Dave Palmer Re: Lost book Dear Mr. Rex Roeges, I am writing this e-mail co

admin2011-03-11  43
问题 To: Rex Roeges, Customer Service Department
From: Dave Palmer
Re: Lost book
Dear Mr. Rex Roeges,
I am writing this e-mail concerning a book that I ordered through your company, The Computer Networks 4th edition, order number 20035. I placed the order last month and still have not received the book.
I visited your website and confirmed that my shipping information was correct, and that my credit card has been charged for the book; the website also indicates that the book was shipped using your "Global Carrier" service the day after I ordered it. Considering that "Global Carrier" shipments typically take two weeks to arrive, I should have received my goods a week ago at the latest. However, my post office informed me they have neither received nor delivered the book. Can you let me know what is going on as soon as possible?
                                                                           Dave Palmer
To: Dave Palmer From: Rex Roeges Re: Lost book
Dear Mr. Palmer,
Thank you for contacting us. It is important to us that our customers are satisfied with our service, so I am very sorry to hear that you have not received your merchandise.
I looked up your order number and discovered that the book has not been sent out. I have rectified this mistake on our website and sent the book to you via express mail. It should arrive within two business days. With the book I have enclosed a coupon for half off your next order.
Again, I apologize for the inconvenience. If you have any more questions or need further assistance, please contact me at 602-385-0256, or e-mail me at .
                                                                              Sincerely,
                                                                                    
                                                   Rex Roeges, Customer Service Department
                                                                        Nobel Bookstore
Why did the customer send his e-mail?
选项 A、To order new books from major publishers
B、To cancel an order of merchandise
C、To track down a missing item
D、To complain about a faulty product
答案C
解析 (第一篇文章)这种类型的问题必须通观文章的首尾才能知道答案。不能想当然认为每篇电子邮件都会在开头就阐明主题，有的电子邮件在结尾才阐明主题。通过文章的开头“虽然订购但是没收到书”，和文章的结尾“Can you let me know what is going on as soon as possible?(可以尽快把事情的原由告诉我吗?)”可见，顾客写这封邮件的目的是询问已经订购却未收到的书的情况。
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