首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
A、Satisfied. B、Indifferent. C、Anxious. D、Angry. A原文中中,男士说如果总部得知女士能立即空运正确型号的打印机并承担空运费,会很高兴的;男士对女士能承担错误型号打印机运回的费用表示感谢;同时男士又表示自己很高兴
A、Satisfied. B、Indifferent. C、Anxious. D、Angry. A原文中中,男士说如果总部得知女士能立即空运正确型号的打印机并承担空运费,会很高兴的;男士对女士能承担错误型号打印机运回的费用表示感谢;同时男士又表示自己很高兴
admin
2022-07-30
56
问题
M: Hello, is that EYG Company?
W: Yes. Susan Brown is speaking. How can I help you?
M: Actually, I’m calling to make a complaint.
W: What’s the problem? What has happened?
M: Mrs. Brown, I’m calling from HSM Company. Two weeks ago, we ordered 50 of your BD205 laser jet printers.
W: Okay, I know that transaction (交易). We shipped them two weeks ago immediately after we got your order. Haven’t they arrived?
M: That’s the problem. They have arrived, but they’re the wrong model.
W: Really? I’m sorry to hear that.
M: Yeah. You sent the QR224 model. That model is incompatible (不相配的) with our computer system.
W: I’m sorry. I’ll look into it and try to get it corrected for you as quickly as possible.
M: I hope so.
W: Sir, do you have the invoice (发票,发货清单) number?
M: Yes, I have a fax of the invoice right here.
W: Good. Please fax me the invoice.
M: OK.
W: Ah, I see. There certainly seems to be a mistake. For some reason we shipped the wrong model. Would you mind waiting a few minutes while I check with our shipping department?
M: Not at all. I’m anxious to get this straightened out.
W: Well, I’ve discovered the source of the error. It seems your customer account number was incorrectly entered into our computer at the warehouse (仓库,货栈).
M: You shouldn’t commit such a mistake.
W: I apologize for our mistake. That resulted in the wrong shipment.
M: A terrible mistake. What do you suggest for a settlement?
W: We’ll airfreight the correct printers immediately.
M: OK. I think you should pay this time’s shipment.
W: Yeah, since it’s our error, we’ll pay the freight charges.
M: That’s good of you. My home office will be glad to hear it.
W: I’m very pleased we were able to get to the bottom of this so quickly. Just ship back the wrong printers, and our company will pick up those charges too.
M: Thank you so much.
W: That’s all right.
M: I’m glad you can solve the problem so quickly.
W: Thank you for your understanding. We hope to provide you with good service.
M: Me too.
W: I’ll call you after we airfreight the correct printers. What is your phone number?
M: My number is 627-555-3234.
W: Okay. I’ll call you. Thank you again for your patience. Goodbye.
M: Bye.
1. Where is the conversation held?
2. What is wrong with the printers?
3. What is the solution to the problem of wrong shipment?
4. How does the man feel about the suggestion for the settlement?
5. What is the man’s phone number?
选项
A、Satisfied.
B、Indifferent.
C、Anxious.
D、Angry.
答案
A
解析
原文中中,男士说如果总部得知女士能立即空运正确型号的打印机并承担空运费,会很高兴的;男士对女士能承担错误型号打印机运回的费用表示感谢;同时男士又表示自己很高兴女士能这么快解决问题。可见,他很满意女士的解决方案。因此答案为A。
转载请注明原文地址:https://kaotiyun.com/show/m7tK777K
0
专业英语四级
相关试题推荐
Ithinkyoucantakea(n)_______languagecoursetoimproveyourFrench.
Manypeople,especiallygirls,wouldliketoloseweightbyeatingless.Whatisyouropinionaboutit?WriteonANSWERSHEE
A、6,500million.B、1,000million.C、7,500million.D、14,000million.B选项都为数字,故本题需要留意数字相关的地方。会话中,男士让Dr.Healy预计2020年的人口数量,Dr.Healy
A、Becauseshewastryingtosavemoney.B、Becauseshewasgoingtogetmarried.C、Becauseshewasexpectingababy.D、Becausesh
A、Fillinsomeforms.B、Bringtwophotos.C、BringtwoIDdocuments.D、Alltheabove.D细节题。对话中图书管理员说:“Well,you’llneedtocomei
A、Twodaysbybus.B、Fourhoursbybus.C、Twodaysbytrain.D、Fourhoursbytrain.B细节题。问题是旅游目的地有多远。女士介绍说“It’stwodaysincludi
A、Becausetheywouldbecomeadissatisfiedgenerationotherwise.B、BecausetheyhavetheInternetandmobilephones.C、Becauset
A、Sleeping.B、Schooleducation.C、Familylife.D、Mediaandtechnology.D辨析题。访谈中男士提出“Thenumberoneactivityintheirlifenowis
(1)Ihadknownforalongtimethatthepeoplearoundmeusedamethodofcommunicationdifferentfrommine:andevenbeforeIk
A、Ahotel.B、Thestudenthostel.C、Anotherfamily.D、Anapartment.D①由对话可知,男士在搬出寄宿家庭之后就和其他两个学生一起租住在一套公寓里,D项正确。②B项有一定迷惑性,需注意对话中提到
随机试题
下列句子中,属于名词使动用法的是()。
复发性重型阿弗他溃疡坏死性涎腺化生
砂中云母含量过大,会影响混凝土拌和物和硬化混凝土的什么性质()。
在检查过程中,城市规划行政主管部门没有责任为被检查者保守技术秘密和业务秘密。()
制定订单计划由采购认证需求、()等部分内容组成。
我国行政法律规范的适用规则是()。
以“海派清口”爆红的周立波将出“个人词典”——收集汇总由他制造的“热词”。如今“潮人潮语”__________,有人觉得新鲜有趣.更多的人则__________。填入划横线部分最恰当的一项是:
阅读下面的材料,结合自己的思考,以“马上就办”为题,写一篇议论文。2010年初,某市政府下文在全市积极倡导“马上就办”的工作理念,推行“马上就办”的工作方法,形成“马上就办”的工作作风。一年来,该市很多部门、单位挂牌成立了“马上就办办公室”(简称“马上办”
“实验教育学”这一概念是由()首次提出来的。
企业作为一类资产具有()等特点。
最新回复
(
0
)