首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
The fact that superior service can generate a competitive advantage for a company does not mean that every attempt at improving
The fact that superior service can generate a competitive advantage for a company does not mean that every attempt at improving
admin
2019-11-17
9
问题
The fact that superior service can generate a competitive advantage for a company does not mean that every attempt at improving service will create such an advantage. Investments in service, like those in production and distribution, must be balanced against other types of investments on the basis of direct, tangible benefits such as cost reduction and increased revenues. If a company is already effectively on a par with its competitors because it provides service that avoids a damaging reputation and keeps customers from leaving at an unacceptable rate, then investment in higher service levels may be wasted, since service is a deciding factor for customers only in extreme situations.
This truth was not apparent to managers of one regional bank, which failed to improve its competitive position despite its investment in reducing the time a customer had to wait for a teller. The bank managers did not recognize the level of customer inertia in the consumer banking industry that arises from the inconvenience of switching banks. Nor did they analyze their service improvement to determine whether it would attract new customers by producing a new standard of service that would excite customers or by proving difficult for competitors to copy. The only merit of the improvement was that it could easily be described to customers.
The author uses the word "only" in line 27 most likely in order to
选项
A、highlight the oddity of the service improvement
B、emphasize the relatively low value of the investment in service improvement
C、distinguish the primary attribute of the servic e improvement from secondary attributes
D、single out a certain merit of the service improvement from other merits
E、point out the limited duration of the actual service improvement
答案
B
解析
Logical structure
The question asks you to consider the logic of the author’s word choice. The previous two sentences discuss why the service improvement was a wasted investment. In contrast, the final sentence turns to the sole advantage of the service improvement, which is trivial by comparison. The author uses only to modify merit in order to emphasize the minimal nature of this advantage.
A The passage does not indicate that the service improvement is somehow strange or peculiar.
B Correct. Only emphasizes the low value attached to the single benefit.
C No attributes of the service improvement are mentioned.
D Only signifies that there was one sole merit of the service improvement.
E The duration of the benefit is not discussed in the passage.
The correct answer is B.
转载请注明原文地址:https://kaotiyun.com/show/mLkO777K
本试题收录于:
GMAT VERBAL题库GMAT分类
0
GMAT VERBAL
GMAT
相关试题推荐
Onetypeofpersonthatiscommoninmanycountriesistheonewhoalwaystriestodoaslittleaspossibleandtogetasmuchi
Idon’tliketodisturbyou,becauseyou’requitetired______today.
IftheDakotaAccessPipeline(输油管道)iscompleted,itwillcarrynearlyhalfamillionbarrelsofoilacrossfourstateseveryd
Increasingly,overthepasttenyears,people—especiallyyoungpeople—havebecomeawareoftheneedtochangetheireatinghabit
Normallyastudentmustattendanumberofcoursesinordertograduate,andeachcoursewhichheattendsgiveshimagradewhic
Itisanunfortunatefactoftoday’slifethatmostpeoplearegrowingupunabletoseethestars.Theprimenightskyexistson
Recently,oneofmybestfriends,whomI’vesharedjustabouteverythingwithsincethefirstdayofkindergarten,spentthewee
Recently,oneofmybestfriends,whomI’vesharedjustabouteverythingwithsincethefirstdayofkindergarten,spentthewee
Thereasonwhysomepeopleareunlikelytosucceedinlifeisthatthey______.Whichofthefollowingstatementsismostimpor
Afterabusydayofworkandplay,thebodyneedstorest.Sleepisnecessaryforgoodhealth.Duringthistime,thebodyrecove
随机试题
遇到这种情况时怎样行驶?
某工厂生产多种产品,每种产品又要使用多种零件,一种零件可能装在多种产品上。每种零件由一种材料制造,每种材料可用于不同零件的制作。有关产品、零件、材料的数据字段如下:产品:产品号(GNO),产品名(GNA),产品单价(GUP)零件:零件号(PNO
下列属于肺炎性假瘤病理变化的有()(2004年)
在绷带包扎法中,肢体卷轴带包扎法的正确操作步骤是
摄食训练时患者的体位是
A、每于经前一二日或月经期小腹胀痛,拒按,舌紫黯或有瘀点,脉弦B、经期或经后小腹冷痛,喜按,得热则舒,脉沉,苔白润C、经前数日或经期小腹痛,得热痛减,按之痛甚,苔白腻,脉沉紧D、经期错后,量少色淡,体腰膝酸软E、月
我国行政诉讼法规定,对因限制人身自由的行政强制措施不服提起的起诉,由原告所在地或被告所在地的人民法院管辖,这种管辖属于()。
根据我国2004年宪法修正案的规定,国家建立健全同经济发展水平相适应的制度是()。(2009年单选20)
关于大规模并行处理器MPP,以下说法不正确的是(18)。
下列叙述不是关系模式设计解决的问题的是(17)。
最新回复
(
0
)