首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Read the article below about doing business online. Choose the best word or phrase to fill each gap from A, B, C or D on the opp
Read the article below about doing business online. Choose the best word or phrase to fill each gap from A, B, C or D on the opp
admin
2013-05-18
57
问题
Read the article below about doing business online.
Choose the best word or phrase to fill each gap from A, B, C or D on the opposite page.
For each question(19-33), mark one letter(A, B, C or D)on your Answer Sheet.
There is an example at the beginning(0).
The Secret of Success for Online Businesses
The secret of success in electronic commerce(0)_B_in placing a new emphasis on a well-established area. That area is customer service, which is now the only point of(19)______between a business and the buying public.
There are a number of factors in a real-world shop that(20)______people’s perceptions of a business: these(21)______the location and the appearance of the premises, the quality and the pricing of the merchandise or services, and the behaviour of the staff.
However, if a company is trying to make a good impression with online customers, most of these factors do not(22)______a part. In the(23)______of these factors, the way customers are(24)______when they have a reason to call has a fundamental effect on a company’s ability to retain them as customers. Even more than regular telephone or in-person customers, web customers are impatient, easily frustrated and always conscious that they have other places where they can(25)______their business. Preventing them from doing that means meeting them on their own(26)______and providing them with what they want.
This necessity, in(27)______, means that companies that sell over the net must get back-end functions right. Imposing(28)______requirements on customers will not work; a business that(29)______on customers emailing for assistance instead of using the phone, for example, will lose repeat custom.
If the phone is used, it must be answered(30)______, and the staff should look for ways of helping even the most awkward customers(31)______, as is more usual, trying to find some(32)______to blame the customer for any problem.
An important, final point is that it is vital that all addresses, web links and phone numbers work properly and efficiently. This ought to(33)______without saying. Experience, however, shows that it does not.
选项
A、deliver
B、bring
C、move
D、take
答案
D
解析
转载请注明原文地址:https://kaotiyun.com/show/mjoO777K
本试题收录于:
BEC中级阅读题库BEC商务英语分类
0
BEC中级阅读
BEC商务英语
相关试题推荐
Readthearticlebelowaboutstaffrecruitment.Foreachquestion(31-40),writeonewordinCAPITALLETTERSonyourAnswerS
Readthearticlebelowabouthowcapitalcontrolsandmonetarypolicyareimportantadoptableindevelopingcountries.Choos
Readthearticlebelowabouthowcapitalcontrolsandmonetarypolicyareimportantadoptableindevelopingcountries.Choos
•Readthearticlebelowabouthowtohandleworkaftertreatmentforcancer.•Choosethecorrectwordorphrasetotillea
•Readthetextbelowabouttheimpotanceofaninternship.•Choosethebestsentencefromtheoppositepagetofilleacho
•Lookatthestatementsbelowandatthefiveshortsummariesontheoppositepageaboutbusinessbooksonleadership&manageme
Inthispart,theinterlocutorasksquestionstoeachofthecandidatesinturn.Youhavetogiveinformationaboutyourselfand
Inthispartofthetest,youareaskedtogiveashorttalkonabusinesstopic.Youhavetochooseoneofthetopicsfromthe
A.giveadviceB.makeanofferC.askforpermissionD.requestsomeinformationE.confirmarrangementsF.make
A.giveadviceB.makeanofferC.askforpermissionD.requestsomeinformationE.confirmarrangementsF.make
随机试题
寒邪的致病特点是
患者,女,58岁。有“冠心病”病史半年,昨日与邻居发生口角后即自觉心痛阵作,痛无定处,脘腹胀闷,嗳气较舒,苔白,脉细弦。治疗主方宜选
( )是复式计账.账户试算平衡和编制资产负债表的理论依据.
乙股份有限公司成立于2001年,公司当年年末的未分配利润为50万元。2002年公司发生亏损15000万元,2003~2007年每年实现税前利润均为2500万元,2008年实现税前利润为4000万元。公司无其他纳税调整事项,所得税税率为33%。为简化起见,不
以下属于伊斯兰教信仰的是()。
对心智技能最早进行系统研究的心理学家是()。
论述罗西尼的艺术成就。
WhenIaskveterancollegeteachersandadministratorstodescribehowcollegestudentshavechangedovertheyears,Ioftenget
阅读以下说明,回答问题1至问题4。【说明】某商场客户-商品数据库中各关系模式如下:客户(客户号,姓名,性别,年龄)商品(商品号,名称,型号,品牌,单价,库存)销售(流水号,,数量,日期)采购(商品号,数量)
系统设计是结构化开发方法中的重要阶段,下列选项中()不是系统设计的任务。
最新回复
(
0
)