首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Your company plans to set up a distribution network in the count to promote sales of products.You have been asked to submit idea
Your company plans to set up a distribution network in the count to promote sales of products.You have been asked to submit idea
admin
2010-01-31
107
问题
Your company plans to set up a distribution network in the count to promote sales of products.You have been asked to submit ideas on how to set up such a network.
Discuss,and decide together:
• Which areas to be included in the network and why
• How to select competent distributors
选项
答案
解析
A:Time Management:the importance of prioritizing tasks of workSuggested Ideas:
?One Important aspect of time management is to know how to prioritize tasks of work.There are always all kinds of tasks to be fulfilled at work.One often feels that there is not enough time to complete aIlthese tasks and thus feels stressed.However,if one is good at managing time.One can always find time to complete all the tasks。 What is impo~ant in time management is to p rioritize the tasks one has to finish and allocate one’s time in accordance with the priorities.Some of these tasks are urgent tasks and need to be fulfilled as soon as possible whereas other tasks are not uraent and can be postponed for a while.
? For example.suppose you work as the assistant to the general manager of your company.The general manager has given you several tasks fOr the day:to draft a letter in answer to the chairman’s inquiry letter about the investment agreement to be signed tomorrow:to send an email to all the staff for a staff meeting to be held next week;to arrange a dinner with an important client for the coming week-end;in addition,you have all the routine work to do:to answer telephone calls:to take telephone messages for the general manager;to dictate all his instructions and pass on the instructions to all department managers.It seems that the first priority for today’s work is to do all the routine work as they cannot be postponed.Then you need to squeeze in the other assigned tasks in the following order:to fast read the chairman’s letter and the investment agreement in Order to draft the letter in answer;to call the client to find out what time of the week.end is convenient and then call a good restaurant to reserve a room for the dinner;to find out from the HR manager the venue and time for the staff meeting and then send the email on behalf of the general manager to request everyone to be present at the scheduled meeting.If there is not enough time for you to complete all these tasks in addition to your routine work.Then perhaps you can draft and send the email early next morning when you come to the office.
B:Recruitment:how to select competent applicants
Suggested Ideas:
? First.it is important to decide on the requirements for applicants,because only when the requlrements are set,can the recruitment panel judge whether an applicant is competent or not.To set the reauirements for a certain job,it is important to decide on the responsibilities for the job.For example,if the job is that of a receptionist,then,its responsibilities would probably include:to answer telephone calIs with good telephone manners,to take telephone messages in both Chinese and English.to receive visitors in a professional way,to be able to communicate with English speaking caIIers.visitOrs,clients,to respond to emails sent by visitors and clients,etc.Then the requtrements for such a iob could be set as:having a certificate for basic computer skills,a certificate showing level of English proficiency,etc.
? Secondlv,it is important to prepare a job advertisement describing the responsibilities and requirements and have the advertisement publicized so as to invite applications.
? Thirdlv,when all the applications are submitted,it is important to screen the CVs of job applicants and shortlist the applicants for going through further recruitment procedures such as sitting in a standardized test and being interviewed.
? Next.it is important to give those applicants whose CVs seem to meet the requirements a standard-ized test to find out if they do meet the requirements.
? FinaIIV.it is important to interview those who have passed the test and make the final decision who is the most competent applicant for the job.
C:Customer Relations:how to deal with customer complaints effectively
Suggested Ideas:
? First.it is important to make the staff realize and accept the concept that customers are the God and they are always right.
? Secondly,it is important to provide the staff with necessary training to teach them how to deal with customer complaints effectively.This training program may include training in the following aspects:how to respond to customer complaints politely;how to listen to customer complaints patiently with-out showing any impatience;how to interact with complaining customers in a professional way;how to make them feel that their complaints have been received with appreciation and will be dealt with in their favor;how to make use of the internal system to deal with customer complaints effectively.
? Thirdly.it is important to set up an internal system for dealing with customer complaints effectivelY.
This system may include the following:
——having a customer hot line especially for receiving customer complaints.
——havina a section on the company website for customers to post their complaints.
——assigning a special team whose main responsibility is to deal with customer complainls received through the hot line or emails or letters and faxes.
——havina a requirement that all customer complaints must be responded to within 3 days.
——keeping a record of all customer complaints and how these complaints have been dealt with and by whom.
——writjng an annual report to summarize what kinds of complaints have been made by customers,how they have been dealt with.what is the most effective way for dealing with customer com-plaints.who has/have done a good job in dealing with customer complaints effectively,how to improve work in this respect.
转载请注明原文地址:https://kaotiyun.com/show/mnOd777K
本试题收录于:
BEC高级口语题库BEC商务英语分类
0
BEC高级口语
BEC商务英语
相关试题推荐
Whatkindofcompanydoesthespeakerworkfor?
Whatdoesthemanwanttoknowaboutthewoman’scompany’sinvestments?
Whattypeofbusinessdoesthespeakerhave?
A、 B、 C、 AItis.Ieathereoften.Thesecondspeakeragreesthatitisagoodrestaurant.Choice(B)confusesres
A、 B、 C、 A(A)针对如何获得入场券的提问,做出了朋友赠送的这一回答。某人赠送也是获得物品的方法,故为正确答案。(B)使用与manage发音相似的单词management,易造成误导,从内容上看,也不适合用来回答
Whatpositionarethecandidatesapplyingfor?
Inthispartofthetest,youaregivenadiscussiontopic.Youhave30secondstolookatthetaskprompt,anexampleofwhichis
FortwocandidatesTimeManagementYourcompanyhasfoundthatineffectivetimemanag
ManagerSelectingYourcompanyneedstoselectanewmanagerforanewbranchinanothercity.Youhavebeenaskedtosubmitid
ManagementSkills:theimportanceofeffectivedecision-makingprocedureswithinacompany
随机试题
医疗机构施行特殊检查时
关于排卵,下列说法正确的是
女,65岁,10年前有黄疸、纳差,诊断为肝炎。近3个月来纳差、消瘦,肝区疼痛。查体:轻度黄疸,面部有蜘蛛痣,腹膨隆,肝肋下3cm、剑突下5cm,质硬、压痛。脾肋下3cm,移动性浊音阳性。临床上应首先考虑的是()
()指除非成交或由委托人取消,否则持续有效的交易指令。
甲产品月末在产品只计算原材料费用。该产品月初在产品原材料费用为3600元;本月发生的原材料费用2100元。原材料均在生产开始时一次投入。本月完工产品200件,月末在产品100件。据此计算的甲产品本月末在产品原材料费用是()元。
在中国古代建筑发展史中,()时期是中国古建筑体系大转变时期,使古建筑更秀丽、绚烂而富于变化,出现了各种复杂形式的殿阁楼台。
宋代瓷器出现了繁荣的局面,陶瓷生产遍及全国,南北各地都有名窑,其中以“汝、官、哥、________、定”五大名窑最负盛名。
下列合成词全属于动宾型的一组是()。
以转基因生物为直接食品或为原料加工生产的食品就是转基因食品。关于转基因食品,下列表述正确的是()。
ThereisprogresstowardapossibletreatmentforlungdiseasessuchasSARS(severeacuterespiratorysyndrome).Researchersha
最新回复
(
0
)