2. 外语
  3. To: Rex Roeges, Customer Service Department From: Dave Palmer Re: Lost book Dear Mr. Rex Roeges, I am writing this e-mail co

To: Rex Roeges, Customer Service Department From: Dave Palmer Re: Lost book Dear Mr. Rex Roeges, I am writing this e-mail co

admin2011-03-11  54
问题 To: Rex Roeges, Customer Service Department
From: Dave Palmer
Re: Lost book
Dear Mr. Rex Roeges,
I am writing this e-mail concerning a book that I ordered through your company, The Computer Networks 4th edition, order number 20035. I placed the order last month and still have not received the book.
I visited your website and confirmed that my shipping information was correct, and that my credit card has been charged for the book; the website also indicates that the book was shipped using your "Global Carrier" service the day after I ordered it. Considering that "Global Carrier" shipments typically take two weeks to arrive, I should have received my goods a week ago at the latest. However, my post office informed me they have neither received nor delivered the book. Can you let me know what is going on as soon as possible?
                                                                           Dave Palmer
To: Dave Palmer From: Rex Roeges Re: Lost book
Dear Mr. Palmer,
Thank you for contacting us. It is important to us that our customers are satisfied with our service, so I am very sorry to hear that you have not received your merchandise.
I looked up your order number and discovered that the book has not been sent out. I have rectified this mistake on our website and sent the book to you via express mail. It should arrive within two business days. With the book I have enclosed a coupon for half off your next order.
Again, I apologize for the inconvenience. If you have any more questions or need further assistance, please contact me at 602-385-0256, or e-mail me at .
                                                                              Sincerely,
                                                                                    
                                                   Rex Roeges, Customer Service Department
                                                                        Nobel Bookstore
Which of the following statement true?
选项 A、The company sends all orders by express mail.
B、Global Career shipping is the cheapest service available.
C、Mr. Palmer placed his order three weeks ago.
D、The cost of delivery was included in the book’ s price.
答案B
解析 (第一篇文章)这道问题要求把握文章的细节并进行推理。这种问题需要快速浏览文章并把握大意。Global Carrler公司的送货时间一般需要花费两周，Palmer在一周前收到了商品，因此可以推知他是在3周前订货的。
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