When I tell people that I’m a professor of communication, they often are confused【C1】______what the term "communication" means.

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问题     When I tell people that I’m a professor of communication, they often are confused【C1】______what the term "communication" means. Many people think mass communication is the【C2】______ type of communication, but mass communication is only one form of communication. The study of mass communication focuses on messages that are【C3】______over【C4】______such as television, newspapers, and radio. Other areas of【C5】______focus on the messages individuals send to one another. Some of the major contexts in which communication is studied【C6】______the interpersonal context, the organizational context, and the intercultural context. A scholar studying【C7】______communication, for example, might examine how married couples【C8】______with misunderstandings and the effects these misunderstandings have on【C9】______satisfaction. Organizational communication scholars, on the other hand, might study【C10】______the communication styles used by managers and their subordinates influence productivity and efficiency in a company or factory.
    My area of specialization is intercultural communication. Intercultural communication is an【C11】______field of study which incorporates research from disciplines【C12】______as social psychology, sociology, cultural anthropology, sociolinguistics, and of course, communication. One of the【C13】______important areas of research addressed by intercultural scholars is how misunderstandings can be【C14】______when people communicate with Others from different【C15】______. To understand the process of intercultural communication, we must study how individuals’ cultural backgrounds【C16】______their communication behaviors.
    The area of intercultural communication is a relatively new【C17】______of study even in the United States. While most Chinese students studying communication in the United States【C18】______on mass communication, there are some who are interested in intercultural communication and plan to return to China to teach and【C19】______research in this area. The work of these Chinese scholars on intercultural communication is important because it will help improve【C20】______between Chinese and Americans in the future.
【C16】

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答案influence/affect

解析 此句意为:我们要了解不同文化间的交流过程,就要研究不同的文化背景是如何影响人们之间的交流行为的。所以此处应填的动词应为influence或affect。
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